Subject: Ticket Assigned - Damaged item/ share photos/ 4159114
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 14:05:26 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4159114 dina elbadry                    Hello           05:44 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:44 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:44 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:44 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:44 PM, 08th Sep                     dina elbadry                    Complain 106612764 is registered for your invoice 9584440985. Your complain will be resolved within 24 hrs.           05:44 PM, 08th Sep                     dina elbadry                    About my complaints           05:44 PM, 08th Sep                     dina elbadry                    Your team came today and solveed all the problems but when they solved the back of drawers           05:45 PM, 08th Sep                     dina elbadry                             05:45 PM, 08th Sep                     dina elbadry                    They solved this           05:45 PM, 08th Sep                     dina elbadry                    But this broke this when they solve the back of drawers           05:46 PM, 08th Sep                     dina elbadry                             05:46 PM, 08th Sep                     dina elbadry                    You send un qualified team           05:46 PM, 08th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:46 PM, 08th Sep                   New                   If you have any pictures that you would like to share, please do that.            05:46 PM, 08th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:46 PM, 08th Sep                     dina elbadry                    This new room not cheap item           05:46 PM, 08th Sep                   Alhamzi                   Hi Dina, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:51 PM, 08th Sep                   Alhamzi                   Please wait while we check the details.            05:51 PM, 08th Sep                     dina elbadry                             05:55 PM, 08th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number:4153112           05:55 PM, 08th Sep                     dina elbadry                    And this from previous complaints not solved           05:55 PM, 08th Sep                     dina elbadry                    Oh noooooo           05:56 PM, 08th Sep                     dina elbadry                    This new room           05:56 PM, 08th Sep                     dina elbadry                    What is this 2 complaints for new room           05:56 PM, 08th Sep                     dina elbadry                    It's not logic           05:56 PM, 08th Sep                     dina elbadry                             05:56 PM, 08th Sep                     dina elbadry                             05:56 PM, 08th Sep                     dina elbadry                    I need this 2 issue solve maximum in weekend           05:56 PM, 08th Sep                     dina elbadry                    This is waste time           05:56 PM, 08th Sep                   Alhamzi                   We have raised a new complain regarding this order 9584440985 and our team will contact you soon to assist you regarding this issue.     complain number 4159114           05:58 PM, 08th Sep                   Alhamzi                   We request you to allow us some time           05:58 PM, 08th Sep                   Alhamzi                   Thank you for your understanding and cooperation.           05:58 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           05:58 PM, 08th Sep                     dina elbadry                    Ok I will wait 2 days and then I will escalate this issue           05:59 PM, 08th Sep                   Alhamzi                   We are on it. we will do the needful to resolve the issue ASAP           06:04 PM, 08th Sep                   Alhamzi                   Do not hesitate to contact us for more assistance            06:04 PM, 08th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:04 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4847940