Subject: Ticket Assigned - Damaged item/ share photos/ 4158760
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 12:59:52 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4158760 Dr Maha Shalaby                    Hello We had received our bunk bed from home box It is with 2 years warranty  I want to make a complain and I want someone from your store to come and check where is the problem  Because the bed is not stable           04:32 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:32 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:32 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:32 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:32 PM, 08th Sep                     Dr Maha Shalaby                             04:32 PM, 08th Sep                     Dr Maha Shalaby                    This was our order number           04:33 PM, 08th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:34 PM, 08th Sep                   New                   If you have any pictures that you would like to share, please do that.            04:34 PM, 08th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:34 PM, 08th Sep                   Alhamzi                   Hi Dr. Maha, thank you for contacting us. This's Alhamzi We would be happy to help you.           04:41 PM, 08th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           04:41 PM, 08th Sep                     Dr Maha Shalaby                    * File attached - 7ed45ab9da3128841c78c2.mp4 *             04:45 PM, 08th Sep                     Dr Maha Shalaby                    * File attached - 44049bc965a4e4349548ff.mp4 *             04:46 PM, 08th Sep                     Dr Maha Shalaby                    From both sides           04:47 PM, 08th Sep                     Dr Maha Shalaby                    Very recognised and noticed un stability that wasn’t the same with any bunk bed we had before           04:47 PM, 08th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4158760           04:53 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           04:53 PM, 08th Sep                     Dr Maha Shalaby                    No, Thank you .           04:54 PM, 08th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:59 PM, 08th Sep                     Dr Maha Shalaby                    Thanks  You too           04:59 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4847589