Subject: Ticket Assigned - 9584614364/ late delivery/ delivered to wrong address
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 12:50:39 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9584614364/ late delivery/ delivered to wrong address Veronika                    Hello, no they have not received anything           04:22 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:22 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:22 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:22 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:22 PM, 08th Sep                     Veronika                    9584614364           04:22 PM, 08th Sep                     Veronika                    I have not received one item           04:22 PM, 08th Sep                     Veronika                             04:23 PM, 08th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:24 PM, 08th Sep                   New                   If you have any pictures that you would like to share, please do that.            04:24 PM, 08th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:24 PM, 08th Sep                     Veronika                    Okay           04:27 PM, 08th Sep                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           04:32 PM, 08th Sep                   Alhamzi                   Please wait while we check the details.            04:32 PM, 08th Sep                   Alhamzi                   We have checked and we would like to inform you that our courier team contacted on (+971562570555) and delivered the order on (9584614364).              04:35 PM, 08th Sep                   Alhamzi                   Please check the proof of delivery from the delivery team           04:35 PM, 08th Sep                   Alhamzi                   We request you to please check with your security, family members and neighbours regarding your order.           04:35 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           04:35 PM, 08th Sep                     Veronika                    I told them clearly thisbis wrong location and they said ok we ll deliver next day to the right location           04:36 PM, 08th Sep                     Veronika                    Because they called me that they are at this apartment, i told them this delivery is for other location and they said ok, asked which place it s, i gave them address and they said they ll deliver the following day           04:37 PM, 08th Sep                     Veronika                    But nobody called me at all the following day           04:41 PM, 08th Sep                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:42 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           04:42 PM, 08th Sep                     Veronika                    Thank you           04:42 PM, 08th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:49 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4847532