Subject: Ticket Assigned - 9579767556/ Escalation for refund of delivery charge.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 12:08:31 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9579767556/ Escalation for refund of delivery charge. Jok                   Your most welcome .           10:19 AM, 11th Aug                   Jok                   Please feel free to come back and chat with us if you have any queries in the future.           10:19 AM, 11th Aug                     Ivy                    Hi           03:54 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:54 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:54 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:54 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:54 PM, 08th Sep                     Ivy                    Order number: 9579767556 Items ordered:  162154830 - - Curvy Queen Size Bed - 150x200 cms  164360141 - - iCalm Queen Foam and Bonnell Spring Mattress - 140x200x22 cms           03:56 PM, 08th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            03:56 PM, 08th Sep                   New                   If you have any pictures that you would like to share, please do that.            03:56 PM, 08th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           03:56 PM, 08th Sep                     Ivy                    Complaints: I already received my refund but the money is not fully paid... kindly check why they didn't return my 99aed..           03:57 PM, 08th Sep                     Ivy                             03:58 PM, 08th Sep                     Ivy                    The amount is too much for you to charge me... and I cancelled it.. and they didn't deliver it.. kindly check           03:59 PM, 08th Sep                   Alhamzi                   Hi Ivy, thank you for contacting us. This's Alhamzi We would be happy to help you.           04:03 PM, 08th Sep                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:03 PM, 08th Sep                   Alhamzi                   We will get back to you regarding the refund of the delivery charge which is AED 99           04:03 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           04:04 PM, 08th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4847293