Subject: Note Added - [#4819949] Homebox complaint status - 29020102440920210808
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 12:25:25 +0000

Hi ,    Sabry Yousef added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4819949    Subject:  Homebox complaint status - 29020102440920210808   Requester: Nidalelnaeem77    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++ <a id="OWAAM03C1C70702D647ADBE2AE1B0B7794AF9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
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<div>From: Sabry Yousef &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, September 7, 2022 4:23 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Hussain Patanwala &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;; Sameer Sadiq &lt;[email-masked]&gt;; Homebox IbnMA
 &lt;[email-masked]&gt;; Homebox Ibnsm &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4819949] - Homebox complaint status - 29020102440920210808</div>
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<div class="MsoNormal">Hi team,</div>
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<div class="MsoNormal">Store team has issued the credit note against the sofa in the old invoice # 29020102440920210808 and billed new invoice # 29020201476220220905</div>
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<div class="MsoNormal">Delivery scheduled for today 7,Sep 1.slot and issue resolved.</div>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Please double check GDMS &amp; GCRM before sending reminder.</span></div>
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<div class="MsoNormal"><img width="1122" height="66" style="width:11.6916in;height:.6833in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTU4MjQwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tqaCxAOwQ4rUeJ_r-HDZflcECqSTPLrg4A6_EJu_OkI" data-id="2043379582401"></div>
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<div class="MsoNormal"><img width="1123" height="85" style="width:11.7in;height:.8833in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTU4MjQwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DnitnVVB8svXNblpg-1VaqDitumtv1ZTbEFVN0rXGvM" data-id="2043379582402"></div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 7, 2022 3:46 PM<br>
<b>To:</b> Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Sadiq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox IbnMA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox Ibnsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Hussain Patanwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4819949] - Homebox complaint status - 29020102440920210808</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Hi Store team,</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'><br>
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<strong><span style='font-family:"-Apple-System",serif'>Any update on the below mail?</span></strong>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Request you to do the rebilling for the below cx and match up the price of AED 100 as customer made a purchase for the P-Zeus Sofa Bed W/Storage 2 Cushions
 and as per the work shop the issue cannot be refixed.</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>We have convinced the customer to select another item Zeus-3-Seater-Velvet-Sofa-Bed-with-Storage-and-2-Printed-Cushions/p/161238253 and there is a difference
 of AED 100.</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Sameer sir, request you to approve the overwrite AED 100 for the new billing.  </span><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'></span>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>9/5/2022 2:50:54 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4138473 - a sper CRM sofa at the work shop and its not repairable, plz close the RDo so the cx can visit the store for CN</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>9/5/2022 2:44:54 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>cx asked for Sabry to call her- Sabry called her - Manager call done - Layla Abdelqader</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>9/5/2022 2:19:25 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>as ref#4147493 cx called to follow up cx asked for mamager -lama</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>9/5/2022 12:47:50 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Ref crm #4138473 the pullout was done , and cx approved but she need the refund to be back to the same bank account , pls
 update - Layla</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>9/4/2022 8:19:00 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>as ref#4138473 cx asked for manager for the refund -lama</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>500202</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4142899</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>9/3/2022 5:41:44 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>cx called to follow up the delivery - hadeel</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>500196</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4138473</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>9/1/2022 4:48:02 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4062221 -P-Zeus Sofa Bed W/Storage 2 Cushions-Da-WWD - Item in Workshop &amp; Non-repairable condition. Need to speck
 with cx- Issue for cn/alternative item with Usage Deduction also.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>225629</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4135805</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/31/2022 6:04:44 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Enquiry</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>cx asked for Mr. Sabry Yousef to call her beck, email sent. -Ayat</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4098688</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/17/2022 5:47:02 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>REF 4097100 - cx will visit the store to check if she likes something else after will arrange the pullout for the full CN
 amount</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4097100</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/17/2022 12:46:53 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>pullout was done for repair in 4th Aug - team requested for CN as ref Ref #4083596 but the cx refused as she want the item
 to be delivered back to her as it was - pls arrange the delivery from Workshop to the cx urgently as the cx requested - Layla</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>500190</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4083596</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/11/2022 6:19:19 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4077788 - we tried to call but customer not responding. once cx call back then informed to cx we will arrange the pull out
 for CN 20% usage deduction.</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>212196</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4077788</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/9/2022 5:13:12 PM</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Request</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4066377 - P-Zeus Sofa Bed W/Storage 2 Cushions-Da-WWD - Item in Non-repairable condition. Need to speck with cx-
 Issue for cn/alternative item with Usage Deduction also.</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>225629</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4066377</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/4/2022 7:41:00 PM</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4062221 -P-Zeus Sofa Bed W/Storage 2 Cushions-Da-WWD - Sofa Seating Cushion Pressed Down. Pullout Done &amp; Need to
 Delivery from Workshop. Pullout Team: Abdul Wahab</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>225629</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>More</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4062221</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/3/2022 2:40:09 PM</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4055997 - P-Zeus Sofa Bed W/Storage 2 Cushions-Da WWD - Sofa Seating Cushion Pressed Down. Need arrange the Pullout
 for Repair. Inspection Team: Abdul Wahab</span></div>
<div></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>225629</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#F7F7DE;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>4055997</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/1/2022 1:21:15 PM</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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</td>
<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>P-Zeus Sofa Bed W/Storage 2 Cushions-Da make noices and sagging picture can't reflect the problem -lama</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>500202</span></div>
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<td style="border-top:none;border-left:none;border-bottom:inset 1.0pt;border-right:inset 1.0pt;background:#E1EECA;padding:.75pt .75pt .75pt .75pt;background-position:initial;background-size: initial;background-repeat:initial;background-attachment:initial;background-origin: initial;background-clip: initial">
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/12/2021 6:15:23 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM:3052083 &amp; 3055130 - cx refuse the Parts Replacement (Edison New Dining Chair). cx Return the TV Unit also. Need
 to Issue the Full Pc Replacement(TV Unit &amp; Dining Chair). Pending Team: Raju Gajula</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>225629</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/12/2021 1:47:09 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>refe #3055130 #3052083 cx asked to replace the TV unit and the team still with the cx , the chair is missing legs and they
 bring wrong one - Email sent - Layla</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>500039</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>3055181</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/12/2021 1:20:26 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Enquiry</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>as per #3055130 , the cx called and she wants to return the items with the team for repairing or replacement - d ania</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>3055130</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/12/2021 1:03:00 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>156165995 P-Costagat Alwan Tv Unit- White-Upto 70i // cx complain that the tv unit delivered in bad condition and quality
 as there is a yellowish marks on it and the drawers not leveled and not stable ,she's saying that it's look like a used item ,photos sent via Email ,kindly check.(izzeldeen)</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>3055074</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/12/2021 12:46:19 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>cx will share photo to raise complain .(izzeldeen)</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/11/2021 2:14:59 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Edison New Dining Chair one leg missing. need to replace send one leg. TEam- Zahid BSR</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>8/9/2021 12:12:20 AM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:black'>Req for reschedule the on 11th Aug Slot 2 .</span></div>
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Best regards, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'> The Support Team </span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Mon, 5 Sep at 7:16 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Hi Store team,
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Request you to do the rebilling for the below cx and match up the price of AED 100 as customer made a purchase for the P-Zeus Sofa Bed W/Storage 2 Cushions and as per
 the work shop the issue cannot be refixed. </span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We have convinced the customer to select another item Zeus-3-Seater-Velvet-Sofa-Bed-with-Storage-and-2-Printed-Cushions/p/161238253 and there is a difference of AED 100.
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Sameer sir, request you to approve the overwrite AED 100 for the new billing.  </span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'></span>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9/5/2022 2:50:54 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4138473 - a sper CRM sofa at the work shop and its not repairable, plz close the RDo so the cx can visit the store for CN</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>214322</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>cx asked for Sabry to call her- Sabry called her - Manager call done - Layla Abdelqader</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>as ref#4147493 cx called to follow up cx asked for mamager -lama</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref crm #4138473 the pullout was done , and cx approved but she need the refund to be back to the same bank account , pls
 update - Layla</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>as ref#4138473 cx asked for manager for the refund -lama</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9/3/2022 5:41:44 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>cx called to follow up the delivery - hadeel</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9/1/2022 4:48:02 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4062221 -P-Zeus Sofa Bed W/Storage 2 Cushions-Da-WWD - Item in Workshop &amp; Non-repairable condition. Need to speck
 with cx- Issue for cn/alternative item with Usage Deduction also.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>225629</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4135805</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/31/2022 6:04:44 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Enquiry</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>cx asked for Mr. Sabry Yousef to call her beck, email sent. -Ayat</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>500198</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4098688</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/17/2022 5:47:02 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Enquiry</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>REF 4097100 - cx will visit the store to check if she likes something else after will arrange the pullout for the full CN
 amount</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>215414</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4097100</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/17/2022 12:46:53 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Complaints</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>pullout was done for repair in 4th Aug - team requested for CN as ref Ref #4083596 but the cx refused as she want the item
 to be delivered back to her as it was - pls arrange the delivery from Workshop to the cx urgently as the cx requested - Layla</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>500190</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4083596</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/11/2022 6:19:19 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Enquiry</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4077788 - we tried to call but customer not responding. once cx call back then informed to cx we will arrange the pull out
 for CN 20% usage deduction.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>212196</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4077788</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/9/2022 5:13:12 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>29020102440920210808</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>0561146810</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Request</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4066377 - P-Zeus Sofa Bed W/Storage 2 Cushions-Da-WWD - Item in Non-repairable condition. Need to speck with cx-
 Issue for cn/alternative item with Usage Deduction also.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>CLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4062221 -P-Zeus Sofa Bed W/Storage 2 Cushions-Da-WWD - Sofa Seating Cushion Pressed Down. Pullout Done &amp; Need to
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM: 4055997 - P-Zeus Sofa Bed W/Storage 2 Cushions-Da WWD - Sofa Seating Cushion Pressed Down. Need arrange the Pullout
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>P-Zeus Sofa Bed W/Storage 2 Cushions-Da make noices and sagging picture can't reflect the problem -lama</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM:3052083 &amp; 3055130 - cx refuse the Parts Replacement (Edison New Dining Chair). cx Return the TV Unit also. Need
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/12/2021 1:47:09 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>NIDAL ELNACEM ABDELRAHEEM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>refe #3055130 #3052083 cx asked to replace the TV unit and the team still with the cx , the chair is missing legs and they
 bring wrong one - Email sent - Layla</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>as per #3055130 , the cx called and she wants to return the items with the team for repairing or replacement - d ania</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>156165995 P-Costagat Alwan Tv Unit- White-Upto 70i // cx complain that the tv unit delivered in bad condition and quality
 as there is a yellowish marks on it and the drawers not leveled and not stable ,she's saying that it's look like a used item ,photos sent via Email ,kindly check.(izzeldeen)</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>cx will share photo to raise complain .(izzeldeen)</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Edison New Dining Chair one leg missing. need to replace send one leg. TEam- Zahid BSR</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Req for reschedule the on 11th Aug Slot 2 .</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Murtaza Kutiyanawala</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Team Lead – Customer Care
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>www.homeboxstores.com</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 5, 2022 12:01 PM<br>
<b>To:</b> Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4819949] - Homebox complaint status - 29020102440920210808</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"-Apple-System",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Murtaza,<br>
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Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4819949" rel="noreferrer">
#4819949</a> raised by Nidalelnaeem77 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Order number : 29020102440920210808<br>
CRM : 4146345<br>
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<strong><span style='font-family:"-Apple-System",serif'>Call Back request :</span></strong><br>
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As per the option given below. the cust requested for a call back . Kindly arrange the callback .<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Sat, 3 Sep at 5:01 PM
<span class="separator">, Nidalelnaeem77 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Am waiting for some one to call me back . !!!!!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Sat, 3 Sep 2022 at 4:47 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Nidal,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Kindly let us know the final decision in regards to your sofa complaint, as confirmed before by the service team sofa at the workshop in non repairable
 condition, hence either you can claim the credit note which you can use it for the new purchase from the store or else we can get the sofa deliver back to you as it is.</span></div>
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<div class="MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4819949:1125156</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4819949:1125156</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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