Subject: Ticket Assigned - 4104963/ Refund follow up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 10:28:06 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  4104963/ Refund follow up Iyad                    Hello           01:40 PM, 07th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:40 PM, 07th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:40 PM, 07th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:40 PM, 07th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:40 PM, 07th Sep                     Iyad                    4104963           01:40 PM, 07th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:42 PM, 07th Sep                   New                   If you have any pictures that you would like to share, please do that.            01:42 PM, 07th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:42 PM, 07th Sep                   Alhamzi                   Hi Lyad, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:47 PM, 07th Sep                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           01:47 PM, 07th Sep                     Iyad                    Need to know what happened with my refund request           01:47 PM, 07th Sep                   Alhamzi                   Could you please share your order number so that I can assist you further?           01:58 PM, 07th Sep                     Iyad                    4104963           01:58 PM, 07th Sep                   Alhamzi                   Please confirm if you have purchased the order from the store or online?           02:05 PM, 07th Sep                     Iyad                    Online           02:05 PM, 07th Sep                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:14 PM, 07th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           02:14 PM, 07th Sep                     Iyad                    ?           02:14 PM, 07th Sep                   Alhamzi                   We will follow up with our team regarding this issue           02:15 PM, 07th Sep                   Alhamzi                   We will update you via mail           02:15 PM, 07th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           02:15 PM, 07th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:27 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4841350