Subject: Ticket Assigned - Damaged HH item below 50 AED - 9585005687
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 14:52:17 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below 50 AED - 9585005687 Abu Nouf                    Hi           06:31 PM, 06th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:31 PM, 06th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:31 PM, 06th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:31 PM, 06th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:31 PM, 06th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:33 PM, 06th Sep                   New                   If you have any pictures that you would like to share, please do that.            06:33 PM, 06th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:33 PM, 06th Sep                     Abu Nouf                    Hello,  today I received my order number 9585005687. I received it with a broken one           06:35 PM, 06th Sep                     Abu Nouf                             06:35 PM, 06th Sep                     Abu Nouf                             06:35 PM, 06th Sep                   Alhamzi                   Hi Abu Nouf, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:40 PM, 06th Sep                   Alhamzi                   Please wait while we check the details.            06:40 PM, 06th Sep                     Abu Nouf                    Thanks           06:41 PM, 06th Sep                   Alhamzi                   Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark. What we can do in this case is we will escalate to the concerned team to process the refund AED (38), without returning the damaged item (162660351 - - Duke Comma Etched Ceramic Decorative Accent). we request you to not create return request for damaged item.           06:41 PM, 06th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           06:41 PM, 06th Sep                     Abu Nouf                    Thanks ?           06:44 PM, 06th Sep                     Abu Nouf                    Thank you for your good service           06:45 PM, 06th Sep                   Alhamzi                   Do not hesitate to contact us for more assistance            06:51 PM, 06th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 06th Sep                     Abu Nouf                    ?           06:52 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4837172