Subject: Ticket Assigned - Wrong updated address for FF item/ Need escalation
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 11:17:17 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Wrong updated address for FF item/ Need escalation Walid Sleiman                    but keep the delivery of sep 21 on the same address registered           02:38 PM, 05th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:38 PM, 05th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:38 PM, 05th Sep                     Walid Sleiman                    just the mattress topper to this address           02:38 PM, 05th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            02:40 PM, 05th Sep                   New                   If you have any pictures that you would like to share, please do that.            02:40 PM, 05th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           02:40 PM, 05th Sep                   Alhamzi                   Okay           02:47 PM, 05th Sep                   Alhamzi                   please share the address to the furniture items.           02:48 PM, 05th Sep                     Walid Sleiman                    Same as registered           02:48 PM, 05th Sep                     Walid Sleiman                    Damac Hills, Carson A , 3308           02:49 PM, 05th Sep                   Alhamzi                   Okay we will share the instruction with our team           02:55 PM, 05th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           02:55 PM, 05th Sep                     Walid Sleiman                    When u will deliver the topper           02:56 PM, 05th Sep                   Alhamzi                   kindly not that we do not know the exact delivery time but rest assured that we are doing the needful to deliver your order ASAP.    Please allow us some more time            03:09 PM, 05th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           03:09 PM, 05th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:15 PM, 05th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4829956