Subject: Ticket Assigned - 9584674672/ Late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 15:39:53 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9584674672/ Late delivery Anamika                    Hi           06:37 PM, 04th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:37 PM, 04th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:37 PM, 04th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:37 PM, 04th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:37 PM, 04th Sep                     Anamika                    9584674672           06:38 PM, 04th Sep                     Anamika                    this is the order number           06:38 PM, 04th Sep                     Anamika                    two items were supposed to be delivered today           06:38 PM, 04th Sep                     Anamika                    we contacted the customer service to change the address and this was agreed           06:38 PM, 04th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:39 PM, 04th Sep                   New                   If you have any pictures that you would like to share, please do that.            06:39 PM, 04th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:39 PM, 04th Sep                     Anamika                    now the order is appearing to be delivered           06:39 PM, 04th Sep                     Anamika                    in the app           06:39 PM, 04th Sep                     Anamika                    we have no contact           06:39 PM, 04th Sep                     Anamika                    or phone number to call           06:39 PM, 04th Sep                     Anamika                    no one contacted us           06:39 PM, 04th Sep                     Anamika                    we dont know which address the delivery was made           06:40 PM, 04th Sep                     Anamika                    we did not get the items           06:40 PM, 04th Sep                   Alhamzi                   Hi Anamika, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:45 PM, 04th Sep                   Alhamzi                   Please wait while we check the details.            06:45 PM, 04th Sep                     Anamika                    i have sent an email on this.. and app chat as well           06:47 PM, 04th Sep                     Anamika                             06:47 PM, 04th Sep                     Anamika                             06:51 PM, 04th Sep                     Anamika                             06:51 PM, 04th Sep                     Anamika                             06:51 PM, 04th Sep                     Anamika                             06:51 PM, 04th Sep                     Anamika                             06:51 PM, 04th Sep                     Anamika                             06:51 PM, 04th Sep                   Alhamzi                   We would like to let you know, as per the date in our system, that our team will contact you on 24-Sep-2022 to deliver the order.           06:56 PM, 04th Sep                   Alhamzi                   Please confirm if you would like to prepone the delivery           06:56 PM, 04th Sep                     Anamika                    no.. but in the app why is this showing as delivered           06:56 PM, 04th Sep                     Anamika                    this           06:56 PM, 04th Sep                   Alhamzi                   the item which are delivered are the house hold items.           07:02 PM, 04th Sep                     Anamika                    we didnt get it           07:02 PM, 04th Sep                   Alhamzi                   The furniture are going to be delivered on 24-09-2022           07:02 PM, 04th Sep                     Anamika                    no one called us           07:02 PM, 04th Sep                     Anamika                    no one contacted us           07:02 PM, 04th Sep                     Anamika                    what is the proof of delivery           07:03 PM, 04th Sep                   Alhamzi                   Please confirm if you have received the following items:  1. 162431975 - - Knock Down Rectangular Bamboo Laundry Basket  2. 164536917 - - Mirage 2-Piece Mirror Set           07:03 PM, 04th Sep                     Anamika                    no           07:03 PM, 04th Sep                     Anamika                    we dont live in that address now           07:03 PM, 04th Sep                     Anamika                    thats why contacted u           07:07 PM, 04th Sep                     Anamika                    to change           07:07 PM, 04th Sep                     Anamika                    pls see the screen shot           07:07 PM, 04th Sep                   Alhamzi                   We are following the issue with our team and we will update via email if we got any update from our team           07:15 PM, 04th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           07:15 PM, 04th Sep                     Anamika                    This is completely unfair           07:15 PM, 04th Sep                     Anamika                    why is there no contact number of the delivery person           07:15 PM, 04th Sep                     Anamika                    no calls from them           07:15 PM, 04th Sep                     Anamika                    I want to register a complaint           07:16 PM, 04th Sep                   Alhamzi                   Sorry as we do not have the contact number of the agents on ground           07:21 PM, 04th Sep                   Alhamzi                   We are following up with the delivery partner to resolve the issue           07:21 PM, 04th Sep                     Anamika                    then what is the proof of delivery           07:21 PM, 04th Sep                   Alhamzi                   We request you to allow us some more time           07:21 PM, 04th Sep                     Anamika                    How much time           07:22 PM, 04th Sep                   Alhamzi                   Yes we will share it with you and we will do our best to deliver the order to the correct address           07:22 PM, 04th Sep                   Alhamzi                   kindly not that we do not know the exact delivery time but rest assured that we are doing the needful to deliver your order ASAP.    Please allow us some more time            07:22 PM, 04th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           07:22 PM, 04th Sep                     Anamika                    i need a confirmation in how much time this will be update           07:23 PM, 04th Sep                     Anamika                    updated           07:23 PM, 04th Sep                   Alhamzi                   We apologies as we can not specify a date for this issue to be resolve but we are contacting our department regarding this issue and we will update you via mail [email-masked] if we got any update.           07:30 PM, 04th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           07:30 PM, 04th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:37 PM, 04th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4826207