Subject: Ticket Assigned - 9577021309/ send manual
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 09:45:26 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9577021309/ send manual Maria K                    Hello           12:50 PM, 04th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:50 PM, 04th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:50 PM, 04th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:50 PM, 04th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:50 PM, 04th Sep                     Maria K                    Invoice number 9577021309           12:50 PM, 04th Sep                     Maria K                    Missing parts           12:51 PM, 04th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:52 PM, 04th Sep                   New                   If you have any pictures that you would like to share, please do that.            12:52 PM, 04th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:52 PM, 04th Sep                   Alhamzi                   Hi Maria, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:54 PM, 04th Sep                   Alhamzi                   Please wait while we check the details.            12:54 PM, 04th Sep                     Maria K                    Hi Alhamzi           12:54 PM, 04th Sep                     Maria K                    Sure           12:55 PM, 04th Sep                     Maria K                    Are you there?           01:02 PM, 04th Sep                   Alhamzi                   As per the information we have the order was delivered on 06-Jul-2022           01:11 PM, 04th Sep                   Alhamzi                   could you please let me know what is the issue?           01:12 PM, 04th Sep                     Maria K                    The bed was not assembled at the time, cause we would move house. We assembled it last week, only now we discovered missing parts. Also, there was no manual in the packaging           01:13 PM, 04th Sep                     Maria K                    Can you send me a digital manual? Also, what can we do about the missing parts?           01:13 PM, 04th Sep                     Maria K                    It s the steps of the ladder missing and one more piece           01:13 PM, 04th Sep                   Alhamzi                   sorry as we are unable to take any action about the missing item as the order was delivered on 06-Jul-2022 and did not receive any complain within 48 hour of delivery time           01:25 PM, 04th Sep                   Alhamzi                   regarding the manual we will sent the request to our team to provide you the manual           01:26 PM, 04th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           01:27 PM, 04th Sep                     Maria K                    At least make sure we get the manual...           01:31 PM, 04th Sep                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:44 PM, 04th Sep                   Alhamzi                   Do not hesitate to contact us for more assistance            01:44 PM, 04th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:44 PM, 04th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4824081