Subject: Note Added - [#4761640] Different color, Damaged Item Delivered
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 01 Sep 2022 18:50:51 +0000

Hi ,    homebox bawadimanager added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4761640    Subject:  Different color, Damaged Item Delivered   Requester: Ahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team</div>
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<div class="MsoNormal"><b><span style='font-family:"Arial",sans-serif;color:#2F5496'>Ahamed Farih</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Home Box – Bawadi Jeddah</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Phone: +966 509603387    EXT: 7515</span></div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>E-mail:
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</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Landmark Arabia | Abdullah Bin Safawn Street | Jeddah | Saudi Arabia</span><span style="font-size:9.0pt;color:#777777"><br>
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<div>From: Kalyan Khadka &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, September 1, 2022 6:52 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Bawadi Hbma &lt;[email-masked]&gt;; Bawadi Hbcrm &lt;[email-masked]&gt;; homebox bawadimanager
 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4761640] - Different color, Damaged Item Delivered</div>
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<div class="MsoNormal">++<a id="OWAAMA176936CB2A44BDB9CA5E1C973A4E61F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@homebox bawadimanager</span></a>
<a id="OWAAMFC8F94A3961442B1912CD6E42331E194" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bawadi Hbcrm</span></a><a id="OWAAM1B0AB1184EE9400497DBC40C639FF2B2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bawadi
 Hbma</span></a>- in loop</div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 1, 2022 6:51 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bawadi Hbma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bawadi Hbcrm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4761640] - Different color, Damaged Item Delivered</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 16-Jul-2022<br>
Order ID: 29014613015320220716<br>
CRM ID: 4111898<br>
Item ID: 156165988<br>
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as per custoemr it was wrongly billed by store team, customer want white. Loop the store team. <br>
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Please check and do the needful.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 1 Sep at 4:16 PM
<span class="separator">, Kalyan.khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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 per team customer want white color in below </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">But invoice was billed for Walnut color</span></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 23, 2022 2:57 AM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4761640] - Different color, Damaged Item Delivered</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Order Date : 16-Jul-2022<br>
Order ID: 29014613015320220716<br>
CRM ID: 4111898<br>
Item ID: 156165988<br>
<br>
Assistance Required: wrong item <br>
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Issue Description: Customer sent us to inform us that they received the item on (01-Aug-2022), but the item they received is different color than the one they ordered, and the customer also gave us the video of the item they received.<br>
Now the customer is asked to deliver an item that has been selected<br>
 / So we ask you to check this concern and let us know if we can offer a return or exchange to the customer<br>
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Regards,<br>
Taher.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4761640:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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