Subject: New Reply Received - 9658811043 / Damaged HH item under warranty
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 31 Aug 2022 09:34:07 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9658811043 / Damaged HH item under warranty  Ticket comment <div dir="auto">
<div>Dear Team,</div>
<div dir="auto"><br></div>
<div dir="auto">Liwa mall is in Abu Dhabi and I stay in Dubai.</div>
<div dir="auto">How it would be possible for me to travel all the way to Abu Dhabi for exchange.</div>
<div dir="auto">This is the type of warranty you are giving to customers.</div>
<div dir="auto"><br></div>
<div dir="auto">Reeka</div>
<div dir="auto">
<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 31 Aug 2022, 12:42 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Reeka, </div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">Regarding the damaged item complain for the item "161994795 - - Agata Adjustable Kids Chair with Swivel Wheels" in order 9658811043, we request you to return the damaged item to LIWA mall on 04/09/2022 and collect the new piece in the same day. <br><br>Please contact us if you have an inquiry or faced any issue and we will be happy to help you. </div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4725966