Subject: New Reply Received - MTO mattress cancellation/ 9583167027
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 30 Aug 2022 17:12:20 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  MTO mattress cancellation/ 9583167027  Ticket comment <div>Ok fine let’s keep the order as it is and you can request your team to stop the cancellation. </div>
<div><br></div>
<div>Please confirm the delivery of the 2 mattresses will be as scheduled on 6 September with no delays. <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, August 30, 2022, 8:07 pm, Home Box &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv3653804070"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Taymour, <br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">Kindly note  that we do not know the exact time for the cancellation and the refund. It may take around 7-21 days for the MTO mattress and for the other mattress it may take 7-14 days at max. Please confirm if you would like to proceed with the cancellation or  send a request to our team to stop the cancellation. <br><br>Add to your kind notice that the order will be delivered to you on 06/09/2022 between 10:00 and 14:00. </div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>

	

</div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4790609