Subject: New Reply Received - Re: Order confirmed!
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jul 2022 07:34:05 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Sorry to say that Please don’t send me your fake and laying email. My understanding your fake team. If product out of stock why you can’t provide me other items which is same price.</div>
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<div>On Sun, 10 Jul 2022 at 10:58 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mohamed,</div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that the item was not in a good condition to be sold and it was the last of their stock hence we took it out of your order and now we are following our team regarding the refund. </div>
<div dir="ltr">We will not be happy either if you receive bad item in your order, this is the reason why the was cancelled.<br><br>We would like you to allow us some time while we work on the refund. </div>
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<div dir="ltr">Thank you for your understanding and cooperation.<br>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4583105