Subject: Ticket Assigned - 29001001777220220701 / no pull out/ escalate to store.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jul 2022 15:59:02 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  29001001777220220701 / no pull out/ escalate to store. Manshad                    Hi           07:46 PM, 09th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:46 PM, 09th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:46 PM, 09th Jul                     Manshad                    Good evening           07:46 PM, 09th Jul                   Alhamzi                   Hi Manshad, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:46 PM, 09th Jul                   Alhamzi                   How may I help you?           07:46 PM, 09th Jul                     Manshad                             07:46 PM, 09th Jul                     Manshad                    This complaint still not solved           07:46 PM, 09th Jul                   Alhamzi                   Please wait while we check the details.            07:47 PM, 09th Jul                     Manshad                    Can i go dubai burjuman store for collect this fitting accessories?           07:48 PM, 09th Jul                   Alhamzi                   We apologies you have to go through this with us. This is not the experience we want our customer to have. Rest assured that we are doing the needful to sort this issue real quick.  We request you to allow us some more time.   Thank you for your understanding and cooperation.           07:50 PM, 09th Jul                   Alhamzi                   our team will contact you soon to assist you regarding this issue           07:51 PM, 09th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           07:51 PM, 09th Jul                     Manshad                    Can i go dubai burjuman store for collect this fitting accessories?           07:51 PM, 09th Jul                   Alhamzi                   We can not say that you will find the accessories there. but rest assured that we will do the needful to resolve the issue           07:53 PM, 09th Jul                   Alhamzi                   We will update you via mail.           07:53 PM, 09th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           07:53 PM, 09th Jul                     Manshad                    This already 1 week gone. When will you send mail?           07:54 PM, 09th Jul                   Alhamzi                   We will sent a reminder to our team to resolve the issue.           07:55 PM, 09th Jul                   Alhamzi                   Thank you for your understanding and cooperation.           07:56 PM, 09th Jul                     Manshad                    Ok           07:56 PM, 09th Jul                   Alhamzi                   Do not hesitate to contact us for more assistance            07:56 PM, 09th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:56 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4604693