Subject: Ticket Assigned - 9575568165/ cancellation of all order/ refund follow up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jul 2022 13:30:17 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9575568165/ cancellation of all order/ refund follow up Ravi Shankar Acharyabhatt                    Hi           05:23 PM, 09th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:23 PM, 09th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:23 PM, 09th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:23 PM, 09th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:23 PM, 09th Jul                     Ravi Shankar Acharyabhatt                    9575568165           05:24 PM, 09th Jul                   Alhamzi                   Hi Ravi, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:25 PM, 09th Jul                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           05:25 PM, 09th Jul                     Ravi Shankar Acharyabhatt                    Have canceled this order multiple times still it has not been canceled           05:25 PM, 09th Jul                     Ravi Shankar Acharyabhatt                    Can you confirm the correct status           05:25 PM, 09th Jul                   Alhamzi                   have you canceled the whole order or just one item           05:27 PM, 09th Jul                     Ravi Shankar Acharyabhatt                    While order           05:27 PM, 09th Jul                   Alhamzi                   We would like to inform you that we have processed the refund of amount (AED 245.00) on (6/25/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           05:27 PM, 09th Jul                     Ravi Shankar Acharyabhatt                    Including the wardrobe           05:27 PM, 09th Jul                   Alhamzi                   we will follow up with our team regarding the refund of the other item           05:27 PM, 09th Jul                     Ravi Shankar Acharyabhatt                    Thank you           05:28 PM, 09th Jul                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:28 PM, 09th Jul                   Alhamzi                   we will update you via mail [email-masked]           05:28 PM, 09th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           05:28 PM, 09th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4604457