Subject: Ticket Assigned - Raise CRM and esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jul 2022 15:45:55 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Raise CRM  and esc photos Mubeen Hayat                    * File attached - b3b48baae2b7c4f3b37a17.mp4 *             07:10 PM, 07th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:10 PM, 07th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:10 PM, 07th Jul                     Mubeen Hayat                    Please check the video           07:10 PM, 07th Jul                     Mubeen Hayat                    It's not balance           07:11 PM, 07th Jul                     Mubeen Hayat                    And the fixing is not equal from both the side           07:11 PM, 07th Jul                     Mubeen Hayat                    Legs are not also fixed probably           07:11 PM, 07th Jul                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:12 PM, 07th Jul                   New                   If you have any pictures that you would like to share, please do that.            07:12 PM, 07th Jul                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:12 PM, 07th Jul                     Mubeen Hayat                    * File attached - f4c41849d4d77c695c5d3f.mp4 *             07:14 PM, 07th Jul                     Mubeen Hayat                    Please find the video           07:14 PM, 07th Jul                     Mubeen Hayat                    Order number 9577202295  Fixing issue           07:15 PM, 07th Jul                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           07:37 PM, 07th Jul                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:38 PM, 07th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           07:38 PM, 07th Jul                     Mubeen Hayat                    Not at the moment           07:39 PM, 07th Jul                     Mubeen Hayat                    How long it's gonna take?           07:39 PM, 07th Jul                   Alhamzi                   our team will contact you within 2-5 days           07:42 PM, 07th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           07:42 PM, 07th Jul                     Mubeen Hayat                    No thanks           07:42 PM, 07th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:44 PM, 07th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4599209