Subject: Ticket Assigned - 9577579558/ damaged item below AED 50
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 16:50:24 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9577579558/ damaged item below AED 50 Rima                    Hi  Home box  I have ordered yesterday and my order delivered today           08:34 PM, 06th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:34 PM, 06th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:34 PM, 06th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:34 PM, 06th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:34 PM, 06th Jul                     Rima                    But i have an item received broken           08:35 PM, 06th Jul                     Rima                    It comes with a set           08:35 PM, 06th Jul                     Rima                             08:36 PM, 06th Jul                     Rima                             08:36 PM, 06th Jul                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            08:36 PM, 06th Jul                   New                   If you have any pictures that you would like to share, please do that.            08:36 PM, 06th Jul                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           08:36 PM, 06th Jul                     Rima                    From this set           08:37 PM, 06th Jul                     Rima                    Hi  Home box  I have ordered yesterday and my order delivered today  But i have an item received broken  It comes with a set           08:37 PM, 06th Jul                     Rima                             08:38 PM, 06th Jul                     Rima                             08:38 PM, 06th Jul                     Rima                             08:38 PM, 06th Jul                   Alhamzi                   Hi Rima, thank you for contacting us. This's Alhamzi We would be happy to help you.           08:40 PM, 06th Jul                   Alhamzi                   Please wait while we check the details.            08:40 PM, 06th Jul                     Rima                    Ok please           08:40 PM, 06th Jul                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            08:41 PM, 06th Jul                   Alhamzi                   We will escalate the issue to our team to initiate the refund           08:41 PM, 06th Jul                   Alhamzi                   to avoid you any trouble you do not need to return the item           08:42 PM, 06th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           08:42 PM, 06th Jul                     Rima                    Yes please  And what do i need to do ? For getting a new one  Just for the same item that broken           08:42 PM, 06th Jul                     Rima                             08:42 PM, 06th Jul                     Rima                    For the salt ?           08:42 PM, 06th Jul                   Alhamzi                   We apologies as the replacement option is not available           08:43 PM, 06th Jul                   Alhamzi                   We will refund the amount of the damaged item and you can go with a new order           08:43 PM, 06th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           08:43 PM, 06th Jul                     Rima                    Can i order it alone?           08:44 PM, 06th Jul                     Rima                    Can you please send me the link to order it alone           08:44 PM, 06th Jul                   Alhamzi                   no you can order the full set           08:47 PM, 06th Jul                   Alhamzi                   https://www.homeboxstores.com/ae/en/Kitchen/Storage/Condiment-Holders/HOME-BOX-Sweet-Home-5-Piece-Condiment-Set/p/159486176           08:47 PM, 06th Jul                   Alhamzi                   We will refund the amount of the full set           08:47 PM, 06th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           08:47 PM, 06th Jul                     Rima                    Ok great thanks a lot           08:48 PM, 06th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:49 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4594017