Subject: New Reply Received - 9631378488 / Damaged FF
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 06:13:00 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9631378488 / Damaged FF  Ticket comment <div><br></div>
<img class="ymail-preserve-class inline-image-guid-FACF4504-A1A9-440D-A5BD-3495D6F63DA0 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1Njk5NTgxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r1h2vISdYB1CPfB2Si-WgdwWBPZr4xSGo-oyNkEO3v8" data-id="2043356995813" alt="Inline image" style="width: 100%"><div><br></div>
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<span id="yahoo-rte-cursor-span"></span>Pls see the pictures i have miseed the invoice its sagged from the place my daughter sleeps not even 20 days i just gave the msg of mattress bought from ibn mall 16 june. I request you to help me i am really unhappy with it even the pink chair we bought is coming out <br><br>Purchase of AED 129.00 with Credit Card ending 2807 at HOME BOX LLC, DUBAI. Avl Cr. Limit is AE<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, July 6, 2022, 4:19 AM, Home Box &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv5167891503"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4563078</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4563078<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mosab Mohammed Abdalla Nasreldin : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Neha,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused however, we have checked with the following contact number: 0523570864 and we are unable to locate any order with us. We request you to please share with us your exact order number so that we assist you with this accordingly.</div>
<div><br></div>
<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span>The Support Team</span></div>
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</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4563078