Subject: Ticket Assigned - 9577241036/ Damaged below 50
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 14:13:42 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9577241036/ Damaged below 50 Mine                    Hi           06:00 PM, 05th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:00 PM, 05th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:00 PM, 05th Jul                     Mine                    I received the order           06:00 PM, 05th Jul                     Mine                    9577241036           06:00 PM, 05th Jul                     Mine                    But it’s broken           06:00 PM, 05th Jul                     Mine                             06:00 PM, 05th Jul                     Mine                             06:00 PM, 05th Jul                     Mine                    Total 3 pieces has been broken           06:00 PM, 05th Jul                     Mine                    Please do the needful           06:01 PM, 05th Jul                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            06:01 PM, 05th Jul                   Alhamzi                   Kindly provide us with the name of the item as shown in the website and we will help you in the best way.            06:01 PM, 05th Jul                     Mine                    Atlanta glass canister with metal clip - 2L           06:02 PM, 05th Jul                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:06 PM, 05th Jul                   Alhamzi                   we will escalate for our team for refund of the damaged item           06:06 PM, 05th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           06:06 PM, 05th Jul                     Mine                    Can I get that item rather than refund ?           06:06 PM, 05th Jul                   Alhamzi                   we apologies as the replacement option not available           06:09 PM, 05th Jul                   Alhamzi                   our team will refund the amount then you can order again           06:10 PM, 05th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           06:10 PM, 05th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4587323