Subject: Ticket Assigned - 3997458/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 10:04:03 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3997458/ esc photos Ahmad El Bakri                    Good after noon           01:46 PM, 05th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:46 PM, 05th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:46 PM, 05th Jul                     Ahmad El Bakri                    Please note order 9576829170 was delivered with missing pieces           01:46 PM, 05th Jul                     Ahmad El Bakri                    This is not acceptable           01:46 PM, 05th Jul                     Ahmad El Bakri                    And i will not take the item until its fully assembled           01:47 PM, 05th Jul                     Ahmad El Bakri                             01:47 PM, 05th Jul                     Ahmad El Bakri                    Any damage to this item is not my responsibility and i will not accept it if its not done by today           01:48 PM, 05th Jul                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:48 PM, 05th Jul                   New                   If you have any pictures that you would like to share, please do that.            01:48 PM, 05th Jul                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:48 PM, 05th Jul                     Ahmad El Bakri                    I want to speak to a manager to sort this out immediately           01:49 PM, 05th Jul                   Alhamzi                   Hi Ahmad, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:51 PM, 05th Jul                   Alhamzi                   Please wait while we check the details.            01:51 PM, 05th Jul                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3997458           01:52 PM, 05th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           01:52 PM, 05th Jul                     Ahmad El Bakri                    Yes i want to speak to a manager           01:53 PM, 05th Jul                     Ahmad El Bakri                    Can i have a responsible person to speak to           01:53 PM, 05th Jul                   Alhamzi                   please note that we provide service through online. you can call to this number 8004663269           01:57 PM, 05th Jul                   Alhamzi                   We will escalate your request to our department and they will contact you           01:58 PM, 05th Jul                   Alhamzi                   We request you to allow us some more time           01:58 PM, 05th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           01:58 PM, 05th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4585677