Subject: Ticket Assigned - 3997543/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 09:43:46 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3997543/ esc  photos Sana                    Hi           01:29 PM, 05th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:29 PM, 05th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:29 PM, 05th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:29 PM, 05th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:29 PM, 05th Jul                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:31 PM, 05th Jul                   New                   If you have any pictures that you would like to share, please do that.            01:31 PM, 05th Jul                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:31 PM, 05th Jul                     Sana                    I am contacting you for the following order           01:31 PM, 05th Jul                     Sana                             01:32 PM, 05th Jul                   Alhamzi                   Hi Sana, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:32 PM, 05th Jul                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           01:32 PM, 05th Jul                     Sana                    Hi... So the sofa bed I bought just after few days din't work the mechanism           01:32 PM, 05th Jul                     Sana                    Whn we open the sofa to make it a bed..it doesn't stays and falls on its own           01:33 PM, 05th Jul                     Sana                    It's defective           01:33 PM, 05th Jul                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           01:33 PM, 05th Jul                     Sana                    Sure           01:33 PM, 05th Jul                     Sana                    It hardly stays like this           01:34 PM, 05th Jul                     Sana                    If u sit on it it will fall down           01:35 PM, 05th Jul                   Alhamzi                   Please wait while we check the details.            01:35 PM, 05th Jul                     Sana                    Sure           01:35 PM, 05th Jul                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3997543           01:36 PM, 05th Jul                   Alhamzi                   could you please provide us with your Email ID?           01:37 PM, 05th Jul                     Sana                    Sure. It's [email-masked]           01:37 PM, 05th Jul                     Sana                    Thank you           01:37 PM, 05th Jul                   Alhamzi                   Thanks           01:40 PM, 05th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           01:41 PM, 05th Jul                     Sana                    No thts all           01:41 PM, 05th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:43 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4585558