Subject: Ticket Assigned - 9576970489/ damaged item below 50
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 14:35:54 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9576970489/ damaged item below 50 Simran                    Order # 9576970489           06:22 PM, 04th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:22 PM, 04th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:22 PM, 04th Jul                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:22 PM, 04th Jul                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:22 PM, 04th Jul                     Simran                    One of the egg cups came broken           06:23 PM, 04th Jul                     Simran                    Will you refund the amount or replace it?           06:23 PM, 04th Jul                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:24 PM, 04th Jul                   New                   If you have any pictures that you would like to share, please do that.            06:24 PM, 04th Jul                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:24 PM, 04th Jul                   Alhamzi                   Hi Simran, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:24 PM, 04th Jul                   Alhamzi                   Please wait while we check the details.            06:24 PM, 04th Jul                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:29 PM, 04th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           06:29 PM, 04th Jul                   Alhamzi                   we will escalate the issue to our team to initiate the refund           06:29 PM, 04th Jul                   Alhamzi                   Do you have any other inquiries that we can help with?           06:29 PM, 04th Jul                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:35 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4582055