Subject: New Reply Received - 9576821272/ POD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 06:19:29 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9576821272/ POD  Ticket comment <div>The order 9576821272 has been marked delivered When I did  NOT  receive anything NOBODY even called me so how are they sure they delivered it to the right person? And how come your delivery team is saying that it was delivered last night at 11 :24 PM i have waited for this delivery all day long and even followed up thru whatsapp numerous times.</div>
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<div> And now you are saying that these were delivered?? These are BIG  items and cannot be misplaced or misdelivered. There should be a proof of delivery with the ID of the person who took it  otherwise this is a scam!! please raise this concern to the higher management as I DID Not Receive anything from home box this is so very stressful </div>
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<div>Our security assured me that NO ONE came from home box last night this is the worst experience ive had in terms of online shopping </div>
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<div>Please please please action on this immediately and get back to me asap. </div>
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<div>Sincerely, </div>
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<div>Monet M. Lim </div>
<div>0509581725</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 4 Jul 2022, at 1:45 AM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Monet,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4578229