Subject: New Reply Received - 9631378488 / Damaged FF
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 08:24:22 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9631378488 / Damaged FF  Ticket comment <div>Hi i have issue with the shoe rack dressing polish as well the guys came n fixed the door of the shoe cabinet n went but they dint answer for the white dots cuming on thw furinture also i have issue regarding mattress bought from ibn mall i have  the msgg with me for card purchse the mattress is got flat saggy in just 20 days and its show 5 years wattanry </div>
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<div>Purchase of AED 129.00 with Credit Card ending 2807 at HOME BOX LLC, DUBAI. Avl Cr. Limit is AE</div>
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<div>16 june </div>
<div>Purchase </div>
<div>Ibn mall </div>
<div>0502066796 registered mobile </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Saturday, July 2, 2022, 4:20 AM, Home Box &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv0286573802"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4563078</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Neha,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>Kindly note your complaint number 3985430 for the shoe cabinet.</div>
<div dir="ltr">For the mattress complaint, we will need the invoice pic to assist you,</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4563078