Subject: Ticket Assigned - Raise CRM and esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 15:39:26 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Raise CRM  and esc photos ?                    * File attached - 5a346ceb2c7fdd657a4d50.mp4 *             07:11 PM, 30th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:11 PM, 30th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:11 PM, 30th Jun                     ?                             07:11 PM, 30th Jun                     ?                    Order no           07:12 PM, 30th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:13 PM, 30th Jun                   New                   If you have any pictures that you would like to share, please do that.            07:13 PM, 30th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:13 PM, 30th Jun                     ?                    Halo           07:13 PM, 30th Jun                     ?                    We bought it before 11 months back  On that same day we see that it’s legs are not properly fitted   We just mail to u on the next day but we didn’t get any response           07:15 PM, 30th Jun                     ?                    https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MDYwNzU3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SYim9BQEx5wJOIFxUkPDpLbEyldffRFQZ1_6nyIAxEQ           07:15 PM, 30th Jun                     ?                    This is The first day picture that i took           07:15 PM, 30th Jun                     ?                    * File attached - 8924f6199dbfa32dbce2ef.mp4 *             07:15 PM, 30th Jun                     ?                    Now it’s like this?           07:16 PM, 30th Jun                     ?                    Halo           07:17 PM, 30th Jun                     ?                    Halo           07:19 PM, 30th Jun                     ?                    Pls respond           07:19 PM, 30th Jun                   Alhamzi                   Please wait while we check the details.            07:20 PM, 30th Jun                     ?                    Halo           07:23 PM, 30th Jun                     ?                    Halo           07:26 PM, 30th Jun                     ?                    Please give me a response           07:26 PM, 30th Jun                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           07:30 PM, 30th Jun                     ?                    Please tell me wot should be the nxt           07:33 PM, 30th Jun                     ?                    Halo           07:33 PM, 30th Jun                     ?                    Respond pls           07:34 PM, 30th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:34 PM, 30th Jun                   Alhamzi                   could you please provide us with your Email           07:34 PM, 30th Jun                     ?                    thansi.thanseem@ gmail.com           07:35 PM, 30th Jun                     ?                    When I will get fixed           07:35 PM, 30th Jun                     ?                    Eid is coming           07:35 PM, 30th Jun                   Alhamzi                   our team will contact you within 3-4 days to assist you           07:35 PM, 30th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:35 PM, 30th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:36 PM, 30th Jun                     ?                    Do u have the team contact no           07:36 PM, 30th Jun                     ?                    I need to fix it within two Days           07:36 PM, 30th Jun                     ?                    Is it possible           07:36 PM, 30th Jun                   Alhamzi                   No. we will sent the issue to the concern department and they will look into the issue and sent the special team for asistance           07:37 PM, 30th Jun                     ?                    How long it take           07:37 PM, 30th Jun                   Alhamzi                   we do not know the exact time but we will do the needful to resolve the issue ASAP           07:37 PM, 30th Jun                     ?                    Ok           07:37 PM, 30th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:37 PM, 30th Jun                     ?                    Nothing  Pls make it as soon as possible           07:38 PM, 30th Jun                   Alhamzi                   We are on it           07:39 PM, 30th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:39 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4564334