Subject: Ticket Assigned - Raise CRM and esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 15:35:03 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Raise CRM  and esc photos Suzan Hajyousef                    Hello           07:12 PM, 30th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:12 PM, 30th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:12 PM, 30th Jun                     Suzan Hajyousef                             07:13 PM, 30th Jun                     Suzan Hajyousef                    The refunded amount will be reflected back to you in 4-14 days from the day the order is canceled i.e. 12-June.           07:13 PM, 30th Jun                     Suzan Hajyousef                             07:13 PM, 30th Jun                     Suzan Hajyousef                             07:13 PM, 30th Jun                     Suzan Hajyousef                    Kindly check on this issue,, that your keep telling me check with your bank ,, amount is not deducted,, my bank just checked for me nothing on hold and amount is fully deducted from my card ,, also how the amount is not deducted,, how if I didn’t cancel it and am waiting to receive the product?? Plz clarify this and dont till me from 4-15 days because it’s written in the email of the msgs 5-7 days and when am contacting you it seems there is an issue regarding this refund           07:13 PM, 30th Jun                     Suzan Hajyousef                    Its been more than 14 days           07:14 PM, 30th Jun                     Suzan Hajyousef                    And did not receive the amount           07:14 PM, 30th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:14 PM, 30th Jun                   New                   If you have any pictures that you would like to share, please do that.            07:14 PM, 30th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:14 PM, 30th Jun                     Suzan Hajyousef                    However if you did not get the amount within 4 to 15 days from cancellation day then you may contact us, we will escalate this issue to the concern team.           07:14 PM, 30th Jun                   Alhamzi                   Hi Suzan, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:19 PM, 30th Jun                   Alhamzi                   Please wait while we check the details.            07:19 PM, 30th Jun                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           07:24 PM, 30th Jun                   Alhamzi                   Please wait while we check the details.            07:30 PM, 30th Jun                     Suzan Hajyousef                    Aure           07:32 PM, 30th Jun                     Suzan Hajyousef                    Sure           07:33 PM, 30th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:34 PM, 30th Jun                   Alhamzi                   we  will update you via Email           07:34 PM, 30th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:34 PM, 30th Jun                     Suzan Hajyousef                    Thanks           07:34 PM, 30th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:34 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4564315