Subject: Ticket Assigned - 3984869/ esc mattress photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 15:01:42 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3984869/ esc mattress photos Kaustubh Borole                    Hi           06:43 PM, 30th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:43 PM, 30th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:43 PM, 30th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:43 PM, 30th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:43 PM, 30th Jun                     Kaustubh Borole                    I bought mattress and bed last week           06:43 PM, 30th Jun                     Kaustubh Borole                    Mattress is full off bedbugs           06:43 PM, 30th Jun                     Kaustubh Borole                    My Registered phone Number is 0585461126           06:44 PM, 30th Jun                     Kaustubh Borole                    Name Kaustubh Borole           06:44 PM, 30th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:45 PM, 30th Jun                   New                   If you have any pictures that you would like to share, please do that.            06:45 PM, 30th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:45 PM, 30th Jun                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:52 PM, 30th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            06:52 PM, 30th Jun                   Alhamzi                   could you please let us know the order number?           06:52 PM, 30th Jun                     Kaustubh Borole                             06:53 PM, 30th Jun                     Kaustubh Borole                    Tax invoice number           06:53 PM, 30th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           06:53 PM, 30th Jun                     Kaustubh Borole                             06:54 PM, 30th Jun                     Kaustubh Borole                             06:54 PM, 30th Jun                     Kaustubh Borole                             06:54 PM, 30th Jun                     Kaustubh Borole                             06:54 PM, 30th Jun                     Kaustubh Borole                    I bought mattress and bed last week           06:54 PM, 30th Jun                     Kaustubh Borole                    Mattress is full off bedbugs           06:55 PM, 30th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3984869           06:55 PM, 30th Jun                   Alhamzi                   could you please share your Email ID so we can update you           06:55 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4564123