Subject: Ticket Assigned - 9576297357/ update address in GDMS
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 11:23:57 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9576297357/ update address in GDMS ❤️ Vanessa ❤️                    Hello           03:11 PM, 30th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:11 PM, 30th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:11 PM, 30th Jun                   Alhamzi                   Hi Vanessa, thank you for contacting us. This's Alhamzi We would be happy to help you.           03:12 PM, 30th Jun                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           03:12 PM, 30th Jun                     ❤️ Vanessa ❤️                    I           03:13 PM, 30th Jun                     ❤️ Vanessa ❤️                    Ordered cabinet           03:13 PM, 30th Jun                     ❤️ Vanessa ❤️                    By tabby           03:13 PM, 30th Jun                     ❤️ Vanessa ❤️                    Payment deducted           03:13 PM, 30th Jun                   Alhamzi                   Please wait while we check the details.            03:13 PM, 30th Jun                     ❤️ Vanessa ❤️                    But you send not processed           03:13 PM, 30th Jun                     ❤️ Vanessa ❤️                    And can i changed address           03:14 PM, 30th Jun                   Alhamzi                   please confirm how many times the amount deducted?           03:17 PM, 30th Jun                   Alhamzi                   Yes you can change the address.           03:17 PM, 30th Jun                     ❤️ Vanessa ❤️                    1 time only           03:17 PM, 30th Jun                   Alhamzi                   you can provide us with your new address and we will update it with the delivery team           03:17 PM, 30th Jun                   Alhamzi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9576293181, 9576296019) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9576297357).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           03:18 PM, 30th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           03:18 PM, 30th Jun                     ❤️ Vanessa ❤️                    You have made a purchase of AED 174.50 on your card ending 4188 at TABBY, 97142156750. Available Balance now is AED           03:18 PM, 30th Jun                     ❤️ Vanessa ❤️                    So order ok now           03:19 PM, 30th Jun                     ❤️ Vanessa ❤️                    Room 114 Abdullah Kamber Building 2nd Street Al Muraqqabat Dubai           03:19 PM, 30th Jun                     ❤️ Vanessa ❤️                    Please change address           03:20 PM, 30th Jun                   Alhamzi                   Yes it is okay           03:20 PM, 30th Jun                     ❤️ Vanessa ❤️                    Thank you please change address also           03:20 PM, 30th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:20 PM, 30th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           03:20 PM, 30th Jun                     ❤️ Vanessa ❤️                    No thank you           03:21 PM, 30th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:23 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4562900