Subject: New Reply Received - Re: Thank you for collecting your order
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 08:47:16 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>For your kind information, its not available online and after facing the same problem twice, I am afraid to go for Click and Collect now. </div>
<div>I was expecting HomeBox team by compensating / delivering the item 

to exceed customer expectation. </div>
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<div>As of now I give 0 rating for the bad experience. </div>
<div>Please refer to my whatsapp conversation. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTA0NjI3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3j3pw0lquyerQFJY10GA-QRLAbxuhPxN_FDr-iV7pfo" data-id="2043355046273" alt="image.png" width="562" height="374"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTA0NjI3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gsNA19hGejcjTzLstRGZul-eUwKdTKaVS6TS0Ywzydk" data-id="2043355046275" alt="image.png" width="562" height="378"><br>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTA0NjI3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CiuBvRZZNeky4OMUDCNh4qixPPvGIifdqPGXwI7M6ug" data-id="2043355046270" alt="image.png" width="562" height="368"></div>
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<div>Thanks and Regards, </div>
<div>Savitha Fernandes. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jun 30, 2022 at 3:54 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Savitha,<br><br>We apologize for the inconvenience caused.<br>​<br>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us.</div>
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<div>At this time we do not have an option to offer an exchange, but we welcome you to shop for a new piece on our website or from a store near you and return the damaged product to us.</div>
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<br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Again, please accept our sincere apologies for this.</div>
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<br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4559085