Subject: Ticket Assigned - 9575978112/ damaged item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jun 2022 14:38:46 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9575978112/ damaged item guiariakasan9                    hi           05:47 PM, 29th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:47 PM, 29th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:47 PM, 29th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:47 PM, 29th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:47 PM, 29th Jun                     guiariakasan9                             05:48 PM, 29th Jun                     guiariakasan9                             05:48 PM, 29th Jun                     guiariakasan9                             05:48 PM, 29th Jun                     guiariakasan9                    my delivery today           05:48 PM, 29th Jun                     guiariakasan9                    but it's damge           05:49 PM, 29th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:49 PM, 29th Jun                   New                   If you have any pictures that you would like to share, please do that.            05:49 PM, 29th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:49 PM, 29th Jun                     guiariakasan9                             05:50 PM, 29th Jun                   Alhamzi                   Hi Guiariakasan, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:50 PM, 29th Jun                   Alhamzi                   Please wait while we check the details.            05:50 PM, 29th Jun                     guiariakasan9                             05:50 PM, 29th Jun                     guiariakasan9                             05:50 PM, 29th Jun                     guiariakasan9                    and also some of my itims is not coming           05:51 PM, 29th Jun                     guiariakasan9                    why like this           05:51 PM, 29th Jun                     guiariakasan9                    i have to order           05:51 PM, 29th Jun                     guiariakasan9                    delivery today all           05:51 PM, 29th Jun                     guiariakasan9                             05:51 PM, 29th Jun                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           05:55 PM, 29th Jun                     guiariakasan9                    now wht you can do for my broken itimz?           05:55 PM, 29th Jun                   Alhamzi                   could you please let me know the damaged item you recieved           05:56 PM, 29th Jun                   Alhamzi                   please share the name of the damaged item           05:56 PM, 29th Jun                   Alhamzi                   also the name of the missing item and we will help you in the best way           05:56 PM, 29th Jun                     guiariakasan9                    can chek my cart?? and u can see wat is my itimz u didnot send           05:57 PM, 29th Jun                     guiariakasan9                    i pay 378 derham for my 2 delivery today           05:58 PM, 29th Jun                     guiariakasan9                             05:59 PM, 29th Jun                     guiariakasan9                    u can see in my cart. when u invoice my orders           05:59 PM, 29th Jun                   Alhamzi                   As per the data we have the order was delivered completely           06:01 PM, 29th Jun                   Alhamzi                   please check the item list of order 9575972994              06:02 PM, 29th Jun                   Alhamzi                   Item list of order: 9575978112                 06:03 PM, 29th Jun                   Alhamzi                   Please provide us with the damged item name and the missing item names so we can escalate it to the concern department and assist you           06:03 PM, 29th Jun                     guiariakasan9                    the teapot is damge           06:04 PM, 29th Jun                     guiariakasan9                    i send the pictre already           06:04 PM, 29th Jun                     guiariakasan9                             06:05 PM, 29th Jun                     guiariakasan9                    dis one           06:05 PM, 29th Jun                   Alhamzi                   Please wait while we check the details.            06:10 PM, 29th Jun                   Alhamzi                   We will escalate the issue of the damaged item to our team to refund the amount of the damgaed item           06:14 PM, 29th Jun                   Alhamzi                   And to avoid you any trouble you do not need to return the item           06:14 PM, 29th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           06:14 PM, 29th Jun                     guiariakasan9                    no           06:15 PM, 29th Jun                     guiariakasan9                    i just want u change my damage itim           06:15 PM, 29th Jun                   Alhamzi                   We  apologies as the exchange service is not available at the moment           06:18 PM, 29th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           06:18 PM, 29th Jun                     guiariakasan9                    ok i will send           06:18 PM, 29th Jun                     guiariakasan9                    ok give me the royal stoneware mug           06:19 PM, 29th Jun                     guiariakasan9                    3 small           06:19 PM, 29th Jun                     guiariakasan9                    260ml           06:20 PM, 29th Jun                   Alhamzi                   The mugs were not delivered?           06:22 PM, 29th Jun                     guiariakasan9                    u chnge my damage itim ryt?           06:23 PM, 29th Jun                     guiariakasan9                    teapot is not available now           06:23 PM, 29th Jun                     guiariakasan9                    so if u want to chnge it" u can send the mug           06:24 PM, 29th Jun                     guiariakasan9                    the golden mug           06:24 PM, 29th Jun                   Alhamzi                   We apologies as we are unable to change/replace the damaged item but we will escalate the issue to our team to refund the amount of the damaged item           06:26 PM, 29th Jun                   Alhamzi                   As the replacement service is not available           06:26 PM, 29th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           06:27 PM, 29th Jun                     guiariakasan9                    so u refumd my money?           06:28 PM, 29th Jun                   Alhamzi                   Yes we will raise the request to our team           06:29 PM, 29th Jun                     guiariakasan9                    ok           06:29 PM, 29th Jun                   Alhamzi                   We will update you via mail           06:29 PM, 29th Jun                     guiariakasan9                    how u refund it??           06:29 PM, 29th Jun                   Alhamzi                   [email-masked]           06:29 PM, 29th Jun                   Alhamzi                   The refund will be a voucher as you have paid by Cash on delivery and you ordered as a guest           06:30 PM, 29th Jun                   Alhamzi                   if you paid by Credit card the the refund will be back to the same payment option           06:30 PM, 29th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           06:30 PM, 29th Jun                     guiariakasan9                    can u plsss chneg it . i dnt knw all wat u mean           06:30 PM, 29th Jun                     guiariakasan9                    if u refund it ok  refund. i pay the delivery 2 pay.  so send it my itims           06:31 PM, 29th Jun                     guiariakasan9                    take ur damge itimz here and send a new           06:33 PM, 29th Jun                     guiariakasan9                    enough           06:33 PM, 29th Jun                   Alhamzi                   We apologies as we are unable to change/replace the damaged item but we will escalate the issue to our team to refund the amount of the damaged item           06:34 PM, 29th Jun                   Alhamzi                   The refund will be as a voucher that you can use to make a new order with the same amount           06:35 PM, 29th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           06:35 PM, 29th Jun                     guiariakasan9                    ok send the voucher           06:36 PM, 29th Jun                     guiariakasan9                    im so dissatisfied           06:37 PM, 29th Jun                   Alhamzi                   We will update you via mail regarding if there is any update from the concern department           06:37 PM, 29th Jun                   Alhamzi                   Sorry for this has happened with you. surely this is not the experience we wants our customer to have.  Kindly note that we have escalated this issue to the concern team for this not to happen again.     Thank you for you understanding and cooperation           06:37 PM, 29th Jun                   Alhamzi                   Do not hesitate to contact us for more assistance            06:38 PM, 29th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4559260