Subject: Ticket Assigned - 3981348/esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jun 2022 14:39:42 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3981348/esc photos Aasma                    Hi good evening           06:13 PM, 29th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:13 PM, 29th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:13 PM, 29th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:15 PM, 29th Jun                   New                   If you have any pictures that you would like to share, please do that.            06:15 PM, 29th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:15 PM, 29th Jun                     Aasma                    I bought the bedroom set in the month of February and some times the bed drawer comes out and this time the dressing tables drawer came out so could you please help  me with this           06:16 PM, 29th Jun                   Alhamzi                   Hi Aasma, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:19 PM, 29th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            06:19 PM, 29th Jun                   Alhamzi                   d you.   Could you please share with us the order number along with photos or video showing the issue so we can update it with our team to help you regarding this issue.           06:20 PM, 29th Jun                     Aasma                             06:20 PM, 29th Jun                     Aasma                             06:21 PM, 29th Jun                   Alhamzi                   Thanks for sharing the details           06:25 PM, 29th Jun                   Alhamzi                   Kindly confirm if you still have an issue with the bed drawer?           06:28 PM, 29th Jun                     Aasma                    Bed drawer was fix within one month we bought           06:29 PM, 29th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3981348           06:31 PM, 29th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           06:32 PM, 29th Jun                     Aasma                    No thank you           06:32 PM, 29th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 29th Jun                   Alhamzi                   Could you please share your email ID?           06:34 PM, 29th Jun                   Alhamzi                   So that we can update you           06:34 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4559268