Subject: Ticket Assigned - 3971789/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 15:42:32 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3971789/ esc photos Armughan Majeed??                    Hi           07:15 PM, 26th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:15 PM, 26th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:15 PM, 26th Jun                     Armughan Majeed??                    Good evening           07:15 PM, 26th Jun                     Armughan Majeed??                    Many times complaint with the bed noise           07:16 PM, 26th Jun                     Armughan Majeed??                    Its still not solve           07:16 PM, 26th Jun                     Armughan Majeed??                    Compleint Number 3829822 and 3835289 still facing same problem.           07:16 PM, 26th Jun                     Armughan Majeed??                    And the third time complaint number 3910100           07:17 PM, 26th Jun                     Armughan Majeed??                             07:17 PM, 26th Jun                     Armughan Majeed??                    * File attached - 558462bbc223faa7c71f27.mp4 *             07:17 PM, 26th Jun                     Armughan Majeed??                    Clearly u can listen the sound.           07:17 PM, 26th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:17 PM, 26th Jun                   New                   If you have any pictures that you would like to share, please do that.            07:17 PM, 26th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:17 PM, 26th Jun                     Armughan Majeed??                    When ever we are using its continuous           07:18 PM, 26th Jun                     Armughan Majeed??                    I have small kids and its only one year we used and from the starting we are facing that problem.           07:19 PM, 26th Jun                     Armughan Majeed??                    Whenever we sleeping its uncomfortable           07:19 PM, 26th Jun                   Alhamzi                   Hi Armughan, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:21 PM, 26th Jun                   Alhamzi                   Please wait while we check the details.            07:21 PM, 26th Jun                     Armughan Majeed??                    U can check all my previous record. From the second month of purchase we are facing that issue           07:22 PM, 26th Jun                   Alhamzi                   Please confirm if our team has change the Centre Supports set last time?           07:29 PM, 26th Jun                     Armughan Majeed??                    Yes they changed and 2 to 4 days it was looking ok but again same problem           07:30 PM, 26th Jun                   Alhamzi                   Please wait while we check the details.            07:35 PM, 26th Jun                     Armughan Majeed??                    Ok           07:36 PM, 26th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3971789           07:39 PM, 26th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:39 PM, 26th Jun                     Armughan Majeed??                    Thanks. Nothing other           07:39 PM, 26th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:42 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4545955