Subject: New Reply Received - Damaged Item below AED 50// 9574804607
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jun 2022 15:01:12 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Damaged Item below AED 50// 9574804607  Ticket comment <div dir="auto">Thank you <div dir="auto"><br></div>
<div dir="auto">Also, let me know can I redeem this amount at the stores or only online. </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 25 Jun 2022, 11:10 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Dear Valued Customer,</font></font></span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank">www.homeboxstores.com</a>.</font></font></span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Sorry for the delay and we apologies for the inconvenience caused.</font></font></font></font></span></div>
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<span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font></font></font></span><br>
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<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:#183247" dir="ltr">The refund for the damaged item for order ID 9574804607 has been processed for AED 35.00.</span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Refund will go in your "MY CREDIT" as your order was COD (Cash on Delivery).</font></font></span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Once again, sincere apologies and thank you for your patience.</font></font></span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Feel free to get in touch with us for further assistance.</font></font></span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"> </span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Your Friends,</font></font></span></div>
<div style="margin:0in 0in 8pt;line-height:12.05pt;font-size:15px;font-family:Calibri,sans-serif;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-size:15px;color:black"><font style="vertical-align:inherit"><font style="vertical-align:inherit">The Homebox Support Team</font></font></span></div>
</div>
<div>
                          <blockquote>
                            On
                            Fri, 24 Jun at  9:28 AM
                            <span>,  Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Vidhi ,<br><br>Greetings from Homebox, <br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We apologies you have to go through this with us. This is not the experience we want our customer to have. Rest assured that we are doing the needful to sort this issue real quick.<br><br>We request you to allow us some more time. <br><br>Thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4528822