Subject: Note Added - [#4069971] 9631954531 / late refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 07:44:14 +0000

Hi ,    Sabry Yousef added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4069971    Subject:  9631954531 / late refund   Requester: محمد عبدالله احمد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Request to check and process the receiving, sofa at the warehouse (workshop).</div>
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<div class="MsoNormal"><img width="810" height="176" style="width:8.4416in;height:1.8333in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MTkyNjU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ElMfuns2OB8dq0Awf_IK7H1_FA_8ltMlWPRMkDeV8xg" data-id="2043351926580"></div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, June 20, 2022 11:34 AM<br>
<b>To:</b> [email-masked]; Sabry Yousef &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#4069971] - 9631954531 / late refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Syed,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please note that there's as issue in processing the refund for this item as per jira team said.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue escalated to IT team refer SR
<span style="color:#242424">INC1370914</span> , waiting for update.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sincerely,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sabry Yousef  </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 11 Jun at 7:56 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Sabry, </span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>As per hybris, Bank Transfer is not need initiated clearly, cx chasing for refund, </span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Can you please confirm the RRN of this transaction or any reference to.</span></div>
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<strong><span style="font-size:12.0pt;color:#333333">Thanks&amp;Regards</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><br>
</span><strong><span style="font-size:12.0pt;color:#333333">Syed Ataullah</span></strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:12.0pt;font-family:"Courier New";color:blue'>LiveSalesman &amp; CherryE-commerceServices Pvt Ltd</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:12.0pt;font-family:"Courier New";color:#333333'>Cell: +91 7037667652</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">From: "Home Box" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"anslem misquitta" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Sabry Yousef" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"HomeBox Customercare UAE" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "syed ataullah" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "murtaza kutiyanawala"
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Friday, June 10, 2022 7:26:54 AM<br>
<b>Subject: </b>Fwd: [#4069971] - 9631954531 / late refund</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">REMINDER !!</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Hi Team,<br>
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<strong><span style="font-family:-apple-system">Kindly confirm when it could get resolved. </span></strong><br>
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<strong><span style="font-family:-apple-system">Issue: late Refund</span></strong><br>
Order Number: <span class="object">9631954531</span><br>
Order Date: 29/01/2021<br>
CRM: 3878631<br>
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<strong><span style="font-family:-apple-system">Item Name &amp; Number: 162088901 - Claudia 3-Seater Velvet Sofa with Tufted Back and Arms</span></strong><br>
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Issue Description: Refund already process via the bank but cust confirm that he didn't receive it .<strong><span style="font-family:-apple-system">Kindly share the proof of refund .</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards,<br>
The support team  </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On <span class="object">
Wed</span>, 8 Jun at 8:25 AM <span class="separator">, Home Box &lt;</span><span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span class="separator">&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">REMINDER !!</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Hi Team,<br>
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<strong><span style="font-family:-apple-system">Kindly confirm when it could get resolved. </span></strong><br>
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<strong><span style="font-family:-apple-system">Issue: late Refund</span></strong><br>
Order Number: <span class="object">9631954531</span><br>
Order Date: 29/01/2021<br>
CRM: 3878631<br>
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<strong><span style="font-family:-apple-system">Item Name &amp; Number: 162088901 - Claudia 3-Seater Velvet Sofa with Tufted Back and Arms</span></strong><br>
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Issue Description: Refund already process via the bank but cust confirm that he didn't receive it .<strong><span style="font-family:-apple-system">Kindly share the proof of refund .</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards,<br>
The support team  </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On <span class="object">
Mon</span>, 6 Jun at 7:28 PM <span class="separator">, Home Box &lt;</span><span class="object"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span class="separator">&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">REMINDER !!</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Hi Team,<br>
<br>
<strong><span style="font-family:-apple-system">Kindly confirm when it could get resolved. </span></strong><br>
<br>
<strong><span style="font-family:-apple-system">Issue: late Refund</span></strong><br>
Order Number: <span class="object">9631954531</span><br>
Order Date: 29/01/2021<br>
CRM: 3878631<br>
<br>
<strong><span style="font-family:-apple-system">Item Name &amp; Number: 162088901 - Claudia 3-Seater Velvet Sofa with Tufted Back and Arms</span></strong><br>
<br>
Issue Description: Refund already process via the bank but cust confirm that he didn't receive it .<strong><span style="font-family:-apple-system">Kindly share the proof of refund .</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards,<br>
The support team  </span></div>
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