Subject: Ticket Assigned - 9678308020/ refund of damaged item to bank Acc.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 07:18:09 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9678308020/ refund of damaged item to bank Acc. Deepak Waja                    Hi           10:41 AM, 22nd Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:41 AM, 22nd Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:41 AM, 22nd Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:41 AM, 22nd Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:41 AM, 22nd Jun                     Deepak Waja                    Need to check for warranty           10:41 AM, 22nd Jun                     Deepak Waja                             10:42 AM, 22nd Jun                     Deepak Waja                    Is this order under warranty           10:42 AM, 22nd Jun                     Deepak Waja                    It’s not working           10:42 AM, 22nd Jun                     Deepak Waja                             10:42 AM, 22nd Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:43 AM, 22nd Jun                   New                   If you have any pictures that you would like to share, please do that.            10:43 AM, 22nd Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:43 AM, 22nd Jun                   Alhamzi                   Hi Deepak, thank you for contacting us. This's Alhamzi We would be happy to help you.           10:44 AM, 22nd Jun                   Alhamzi                   Please wait while we check the details.            10:44 AM, 22nd Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            10:46 AM, 22nd Jun                   Alhamzi                   We will escalate this issue to our team to refund the amount of the damaged item and to avoid you any trouble you do not need to return the item           10:46 AM, 22nd Jun                   Alhamzi                   We apologies as the replacement service is not available           10:47 AM, 22nd Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           10:47 AM, 22nd Jun                     Deepak Waja                    How will i get the refund           10:49 AM, 22nd Jun                   Alhamzi                   you will get your refund to the same payment method i.e, your Apply Pay account           10:53 AM, 22nd Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           10:53 AM, 22nd Jun                     Deepak Waja                    That credit card is closed           10:53 AM, 22nd Jun                   Alhamzi                   Could you please provide us with your bank details           10:56 AM, 22nd Jun                   Alhamzi                   account type:  Order Number: Refund Amount:  Customer Name:  Customer Contact Number:  IBAN Number:  Bank Account:  Bank Name/Bank branch :     so we can share it with the finance team           10:57 AM, 22nd Jun                   Alhamzi                   Are we still connected?           10:59 AM, 22nd Jun                     Deepak Waja                    Yes           10:59 AM, 22nd Jun                     Deepak Waja                    I’m sending it           10:59 AM, 22nd Jun                   Alhamzi                   Take your time           11:02 AM, 22nd Jun                     Deepak Waja                    account type: Order Number:9678308020 Refund Amount:41.80 Customer Name:Deepak Waja Customer Contact Number:0566987129 IBAN Number:AE**********32225419001 Bank Account:********19001 Bank Name/Bank branch :RAK BANK -DEIRA MAKTOUM ST DUBAI, BRANCH           11:12 AM, 22nd Jun                   Alhamzi                   Thanks for sending the deatils           11:14 AM, 22nd Jun                   Alhamzi                   We will update you via mail           11:14 AM, 22nd Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           11:14 AM, 22nd Jun                     Deepak Waja                    What is my mail id?           11:15 AM, 22nd Jun                   Alhamzi                   This email ID: [email-masked]           11:15 AM, 22nd Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           11:15 AM, 22nd Jun                     Deepak Waja                    No           11:15 AM, 22nd Jun                     Deepak Waja                    Thank you           11:16 AM, 22nd Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:16 AM, 22nd Jun                     Deepak Waja                    When shoul I follow up back           11:16 AM, 22nd Jun                   Alhamzi                   We will update you via mail regarding your complain           11:16 AM, 22nd Jun                   Alhamzi                   We do not know exactly when the concern team will write back to us           11:16 AM, 22nd Jun                   Alhamzi                   Do not hesitate to contact us for more assistance            11:16 AM, 22nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4529108