Subject: New Reply Received - Complaint/Damage After Delivery/29001005248620220415
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jun 2022 18:12:12 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Complaint/Damage After Delivery/29001005248620220415  Ticket comment <div id="edo-message">
<div></div>Hi , </div>
<div id="edo-message">Already I reply through the phone,</div>
<div id="edo-message">They informed me there is no more stock to change so will return the item.</div>
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<div id="edo-message">Regards, </div>
<div id="edo-message">Shaymaa.</div>
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<div>On Jun 21, 2022 at 10:06 PM, &lt;<a href="mailto:[email-masked]" rel="noreferrer">Home Box</a>&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4091128</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4091128<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<span>-</span>-</div>
<div dir="ltr">Waseem Ahemad . Khan : </div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Hi Shaymaa, </div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">
<br style="box-sizing: border-box">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We sincerely apologize for any inconvenience caused to you.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We would like to let you know that the item not in stock for replacement and would like you to confirm if you would like the refund of  the item. <br style="box-sizing: border-box"><br style="box-sizing: border-box">Waiting forward to hearing from you. </div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Your Friends,</div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; background-color: initial; font-family: inherit; font-size: inherit">The Support Team</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4091128