Subject: New Reply Received - Conversation with ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jun 2022 13:45:03 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Conversation with ?  Ticket comment <div>When he called i agreed because i didn't know he won't fix it. </div>
<div id="yMail_cursorElementTracker_1655817514285">In my mind it was he can Assamble and leave ouside my house main door(not the wall). He send me the pictures and left and i called him immediately ask him not to leave like that at least fix it and leave or just get on next delivery. That was the time when i asked him to take it back what will i do with furniture pieces. He was just 2mins away from my house. I called him multiple times and than I reached out to you guys directly that time so my issue can be solved. But sadly you're just trusting the driver. And the reschedule was for other item i haven't got any reschedule for this. This item came on its date. </div>
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<div id="yMail_cursorElementTracker_1655817650486">You're telling me that Assembling is only available on the same day so can you ask your driver who has given him that authority to tell customer for rearranging date? </div>
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<div id="yMail_cursorElementTracker_1655818940630">He just thew it like i got it for free. </div>
<div id="yMail_cursorElementTracker_1655819003423">You can clearly see my door was open </div>
<div id="yMail_cursorElementTracker_1655819014514">I wasn't home but i did the prep from my side. He was so so busy that he couldn't do the job perfectly. He kept and went like that. </div>
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<div>On Tue, Jun 21, 2022 at 1:59 PM, Home Box</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1021433800"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr" id="yMail_cursorElementTracker_1655817476739">Hi Omran,<br><br>Thank you for shopping at <a rel="noreferrer" target="_blank" href="http://www.homeboxstores.com">www.homeboxstores.com</a>.<br> <br>We would like to inform you that we do arrange a call before drooping a furniture item at your resident incase of absence to highlighted that the company will not responsible for any damaged or missing part . and you have agreed on that after refusing rescheduling the delivery date for convenient date later .  <br><br>Thus the complains raised has been rejected by the team , we are sorry we will not be able to action further in this case . <br><br>Once again, sincere apologies and thank you for your patience.<br><br>Your Friends,<br>The Homebox Support Team</div></div></div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4506180