Subject: New Reply Received - 9574190268/ wrong description
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jun 2022 09:20:15 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9574190268/ wrong description  Ticket comment <div dir="auto">
<div dir="auto"><br></div>
<div>Dear Team,<div dir="auto"><br></div>
<div dir="auto">Good afternoon</div>
<div dir="auto"><br></div>
<div dir="auto">Order Reference Number 9574190268</div>
<div dir="auto"><br></div>
<div dir="auto">As confirmed please arrange to take return of the following product from my address. </div>
<div dir="auto"><br></div>
<div dir="auto">Mervin Wall Shelf 120×24×4 - 2Nos.</div>
<div dir="auto"><br></div>
<div dir="auto">Since its the order made online and payment made through credit card, please arrange to refund AED.110/- paid to my credit card account immediately </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and regards</div>
<div dir="auto"><br></div>
<div dir="auto">Parameswaran </div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 20 Jun 2022, 19:59 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Parmeshwaran,<br><br><br>Thank you for contacting us,<br><br> We apologize for the inconvenience caused<br><br>We would like to inform you that you can return online purchases through the below three channels:<br><br>- You can let us know the name of the items and the order number, we will arrange for a return.<br><br>· You can also book the return online. You can log into your account and go to Order History. Click on<br>"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>· You can now drop off your return to any (Homebox) store across the UAE.<br>Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Homebox) store in the UAE.<br><br>· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 30 days to do a return and a refund.<br><br>Feel free to contact us if you need further assistance.<br><br>Your Friends,<br>The Support Team<br>
</div></div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4511306