Subject: Ticket Assigned - 9574399141/ POD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 05:20:11 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9574399141/ POD Akshata                    Hi           09:10 AM, 20th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:10 AM, 20th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:10 AM, 20th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:10 AM, 20th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:10 AM, 20th Jun                     Akshata                    9574399141           09:10 AM, 20th Jun                     Akshata                    Didnot receive my order           09:10 AM, 20th Jun                     Akshata                    Status says delivered           09:11 AM, 20th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:12 AM, 20th Jun                   New                   If you have any pictures that you would like to share, please do that.            09:12 AM, 20th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:12 AM, 20th Jun                   Alhamzi                   Hi Akshata, thank you for contacting us. This's Alhamzi We would be happy to help you.           09:14 AM, 20th Jun                   Alhamzi                   We have checked and we would like to inform you that our courier team contacted on (971553945973) and delivered the order on (6/19/22 10:50 PM).  We request you to please check with your security, family members and neighbours regarding your order.           09:14 AM, 20th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           09:14 AM, 20th Jun                     Akshata                    Not delivered ... i checked with my security already           09:15 AM, 20th Jun                     Akshata                    To whom was it deluvered           09:15 AM, 20th Jun                     Akshata                    Delivered??           09:15 AM, 20th Jun                     Akshata                    Ask ur delivery team?           09:15 AM, 20th Jun                     Akshata                    I never received any call yesterday           09:16 AM, 20th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:16 AM, 20th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           09:16 AM, 20th Jun                     Akshata                    Make sure my delivery is delivered to me... or i will be raising a complaint on this           09:17 AM, 20th Jun                     Akshata                    Can i get the delivery person contact number           09:17 AM, 20th Jun                   Alhamzi                   We will contact our team and get back to you shortly           09:18 AM, 20th Jun                   Alhamzi                   We will update you via email           09:18 AM, 20th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           09:18 AM, 20th Jun                     Akshata                    I never got a confirmation email of my order being shipped too           09:19 AM, 20th Jun                   Alhamzi                   We will inform our team the same           09:19 AM, 20th Jun                   Alhamzi                   Rest assured that we will do the needful to resolve this issue real soon           09:19 AM, 20th Jun                   Alhamzi                   Do not hesitate to contact us for more assistance            09:19 AM, 20th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:19 AM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4519898