Subject: New Reply Received - Delay in delivery & Compensation request
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 02:53:32 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Delay in delivery & Compensation request  Ticket comment <div dir="auto">Dear Home,<div dir="auto">Please confirm the collection point.</div>
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<div dir="auto">Thanks &amp; Regards</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 18 Jun 2022, 14:36 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Faisal,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank">www.homeboxstores.com</a>.<br> <br>We apologies for the inconvenience caused. Thank you for your patience and understanding.<br><br>We are sorry to hear that you faced issue while shopping with us , this not the experience we wished to our customers to had , Unfortunately we don't implement exchange or replacement policy for the household items , Thus we have raised the return request and the team will collect it within 2 to 6 working days and the refund will be processed to your original payment method . <br><br>We strive for a very high standard of service and these kinds of delays are very rare. We have an intensive set of operating procedures to ensure that mistakes like these are minimized. While it did occur in this case and we are not able to compensate , however we can assure you that this is an exceptional case and does not happen normally.<br><br>Feel free to contact us for further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4508392