Subject: Ticket Assigned - Conversation with ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 08:17:05 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Its was not me it was the driver           03:59 PM, 16th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:59 PM, 16th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:59 PM, 16th Jun                     ?                    Who said that           03:59 PM, 16th Jun                     ?                             03:59 PM, 16th Jun                     ?                             04:00 PM, 16th Jun                     ?                    The last agent has informed me that           04:00 PM, 16th Jun                     ?                    There will be a call coming for assem
 bling           04:01 PM, 16th Jun                     ?                    I was not at home and i asked the driver to assemble it and he refused to do so           04:01 PM, 16th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:01 PM, 16th Jun                   New                   If you have any pictures that you would like to share, please do that.            04:01 PM, 16th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:01 PM, 16th Jun                     ?                    And said to complain against him and the company will rearrange the fixing           04:02 PM, 16th Jun                     ?                    I hav
 e paid extra amount for that Been waiting since than           04:02 PM, 16th Jun                   Hasan                   Hi ?. Thank you for contacting us. My name is Hasan. How may I help you today?           04:03 PM, 16th Jun                     ?                    I asked the driver 3 time to assemble and keep it i won't complain if anything goes wrong but he said you can complain  for rearrange the fixing timing           04:03 PM, 16th Jun                     ?                    Hi hasan how are you           04:04 PM, 16th Jun                   Hasan                   I'm good thank you, Please allow me a moment and I will check on this for you.           04:07 PM, 16th Jun                     ?                    Sure take your time           04:08 PM, 16th Jun                   Hasan                   Your concern 3946475 has been forwarded to the relevant team, and we'll update you as soon as possible through your registered email           04:18 PM, 16th Jun         
             ?                    Ok           04:21 PM, 16th Jun                     ?                    I'm waiting           04:21 PM, 16th Jun                     ?                    It was not my fault it was the driver           04:21 PM, 16th Jun                     ?                    Who did this           04:21 PM, 16th Jun                     ?                    I can understand that it a responsibility but he should have informed that he was the one to refused for fixing at least           04:22 PM, 16th Jun                   Hasan                   As you informed us that you were not at home could you please confirm who received the order           04:25 PM, 16th Jun                     ?                    No one           04:31 PM, 16th Jun                     ?                    It was kept           04:31 PM, 16th Jun                     ?                    Out side           04:31 PM, 16th Jun                     ?                             04:31 PM, 16th J
 un                     ?                    Like this           04:31 PM, 16th Jun                     ?                    Have asked him not to keep if its not fixed           04:32 PM, 16th Jun                     ?                    But he was just straight with reply that I'm getting late i have to go to rak you can complain about me to the company no problem           04:32 PM, 16th Jun                     ?                    They can  give you a rearrange time for fixing           04:32 PM, 16th Jun                   Hasan                   Thank you for your confirmation, Your concern 3946475 has been forwarded to the relevant team, and we'll update you as soon as possible through your registered email           04:33 PM, 16th Jun                     ?                    I had a talk also with gaurav he said that in 3-5 days I'll get it           04:33 PM, 16th Jun                     ?                    Ok           04:33 PM, 16th Jun                   Hasan             
       Is there anything else I can assist you with today?           04:39 PM, 16th Jun                     ?                    No           04:40 PM, 16th Jun                     ?                    Thank you           04:40 PM, 16th Jun                   Hasan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4506180