Subject: Ticket Assigned - 9570877691/ late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 01:51:09 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9570877691/ late collection Sophie                    Hi just wanted to check on this as item still hasnt been collected           05:32 AM, 19th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:32 AM, 19th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:32 AM, 19th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:34 AM, 19th Jun                   New                   If you have any pictures that you would like to share, please do that.            05:34 AM, 19th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:34 AM, 19th Jun                   Alhamzi                   Hi Sophie, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:46 AM, 19th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            05:46 AM, 19th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:46 AM, 19th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           05:46 AM, 19th Jun                     Sophie                    Ok thanks           05:46 AM, 19th Jun                     Sophie                    So when will it be collected pls?           05:46 AM, 19th Jun                   Alhamzi                   kindly not that we do not know the exact collection time but rest assured that we are doing the needful to collect your order ASAP.    Please allow us some more time            05:47 AM, 19th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           05:47 AM, 19th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:50 AM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4515405