Subject: Ticket Assigned - 3944699/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 04:49:53 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3944699/ esc photos Sudhakaran                    Hi           08:37 AM, 16th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:37 AM, 16th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:37 AM, 16th Jun                     Sudhakaran                    The mattress surface got deformed after 6 months of usage... Al though... it is replaced once by HOMEBOX.           08:37 AM, 16th Jun                   Alhamzi                   Hi again Sudhakaran           08:38 AM, 16th Jun                   Alhamzi                   Could you please share the photos of the damaged item?           08:38 AM, 16th Jun                     Sudhakaran                             08:38 AM, 16th Jun                     Sudhakaran                    * File attached - fd0499a805233cf28cc145.mp4 *             08:38 AM, 16th Jun                   Alhamzi                   Thanks for sharing the details           08:40 AM, 16th Jun                   Alhamzi                   Please wait while we check the details.            08:40 AM, 16th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3944699           08:44 AM, 16th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           08:44 AM, 16th Jun                     Sudhakaran                    Ok, thanks           08:44 AM, 16th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:49 AM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4504145