Subject: Ticket Assigned - 9573965397/ POD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 04:39:59 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9573965397/ POD Jayna Desai                    Hi there our order number           08:32 AM, 16th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:32 AM, 16th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:32 AM, 16th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:32 AM, 16th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:32 AM, 16th Jun                     Jayna Desai                    Hi! Your order number 9573965397 is out for delivery. Track at https://tracking.fareye.co/tracking?0R6E2XFY75qGmiimOHQ937NbudqEjbpQZgSaR6vw6X4=#/ Stay Happy           08:32 AM, 16th Jun                     Jayna Desai                    Shows delivered but we have not recd it yet           08:32 AM, 16th Jun                     Jayna Desai                    Pls update us           08:32 AM, 16th Jun                     Jayna Desai                    What is happening           08:33 AM, 16th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            08:34 AM, 16th Jun                   New                   If you have any pictures that you would like to share, please do that.            08:34 AM, 16th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           08:34 AM, 16th Jun                     Jayna Desai                    It has not been delivered to us. We are still waiting           08:35 AM, 16th Jun                   Alhamzi                   Hi Jayna, thank you for contacting us. This's Alhamzi We would be happy to help you.           08:37 AM, 16th Jun                     Jayna Desai                    Hi pls let me know what’s happening           08:37 AM, 16th Jun                   Alhamzi                   We have checked and we would like to inform you that our courier team contacted on (971501149088) and delivered the order on (6/13/22).  We request you to please check with your security, family members and neighbours regarding your order.           08:37 AM, 16th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           08:37 AM, 16th Jun                     Jayna Desai                    We have not recd it           08:38 AM, 16th Jun                     Jayna Desai                    Our security will allow           08:38 AM, 16th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:38 AM, 16th Jun                     Jayna Desai                    Are you going to check with the delivery people ?           08:38 AM, 16th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            08:38 AM, 16th Jun                   Alhamzi                   Yes we will check           08:38 AM, 16th Jun                   Alhamzi                   We request you to allow us some more time           08:38 AM, 16th Jun                     Jayna Desai                    This is very sad           08:38 AM, 16th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           08:39 AM, 16th Jun                     Jayna Desai                    Pls sort this out asap           08:39 AM, 16th Jun                     Jayna Desai                    We have paid for this           08:39 AM, 16th Jun                   Alhamzi                   We  are on it           08:39 AM, 16th Jun                   Alhamzi                   Do not hesitate to contact us for more assistance            08:39 AM, 16th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:39 AM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4504129