Subject: Ticket Assigned - 9572826348/ Late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 04:16:09 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9572826348/ Late collection Dana                    Good morning           08:00 AM, 16th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:00 AM, 16th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:00 AM, 16th Jun                     Dana                    just following up on the return           08:01 AM, 16th Jun                     Dana                    it has been more than 6 days and nobody has collected the damaged mirror           08:01 AM, 16th Jun                     Dana                    if you are not going to collect it, can you please arrange the refund?           08:01 AM, 16th Jun                     Dana                    or if you still insist on this then please send your team today or tomororw           08:02 AM, 16th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            08:02 AM, 16th Jun                   New                   If you have any pictures that you would like to share, please do that.            08:02 AM, 16th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           08:02 AM, 16th Jun                   Alhamzi                   Hi Dana, thank you for contacting us. This's Alhamzi We would be happy to help you.           08:03 AM, 16th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            08:03 AM, 16th Jun                   Alhamzi                   Could you please share your order number so that I can assist you further?           08:03 AM, 16th Jun                     Dana                    order no 9572826348           08:09 AM, 16th Jun                   Alhamzi                   Please wait while we check the details.            08:10 AM, 16th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:11 AM, 16th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           08:11 AM, 16th Jun                     Dana                    ok, but we are travelling on Saturday and will be away for 2 weeks           08:12 AM, 16th Jun                     Dana                    can they collect the damaged mirror today or tomorrow?           08:12 AM, 16th Jun                   Alhamzi                   We do not exactly but they might visit you within 1-2 days           08:13 AM, 16th Jun                   Alhamzi                   We will do the needful to resolve this real soon           08:13 AM, 16th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           08:13 AM, 16th Jun                     Dana                    that's all, thank you           08:14 AM, 16th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:15 AM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4504095