Subject: Note Added - [#4298389] 9564235988/ transfer refund to bank
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 13:50:16 +0000

Hi ,    Ahmed Zoher added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4298389    Subject:  9564235988/ transfer refund to bank   Requester: Waled    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Faizal,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Can you approve the below to be able to arrange refund to customers card.</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Thanks,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:118.75pt">
<td width="272" style="width:203.95pt;padding:0in 5.4pt 0in 5.4pt;height:118.75pt">
<div class="MsoNormal"><span style="font-size:12.0pt"><img width="256" height="149" style="width:2.6666in;height:1.5486in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTEzMDQ3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3Mb2qqSf_Gwb1bsmb9XA39oK0v811zvEgfDP90w8EAs" data-id="2043349130472"></span></div>
<div></div>
<div></div>
</td>
<td width="364" style="width:272.8pt;padding:0in 5.4pt 0in 5.4pt;height:118.75pt">
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Ahmed Zoher</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Manager – Customer Care
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>T   :  +971 4 517 2300</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F604F'>D</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>  :  +971 4 813 5812</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>F   :  +971 4 517 2380</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>E   : </span><span style='font-family:"Trebuchet MS",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">ahmed.zoher</span><span style="font-size:10.0pt;color:#0563C1">@landmarkgroup.com</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>
</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:blue'>www.homeboxstores.com</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, June 13, 2022 9:31 AM<br>
<b>To:</b> Anslem Misquitta &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4298389] - 9564235988/ transfer refund to bank</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
<br>
<strong><span style="font-family:-apple-system">Statement: Transfer refund from My Credit to Bank account</span></strong><b><br>
</b><br>
Order Date: Apr 4, 2022<br>
Order ID: 9564235988<br>
Amount: AED 299<br>
 <br>
Issue Description: Cx. complains that he received the refund to My Credit wallet even though he paid for the order via bank. <br>
<br>
<strong><span style="font-family:-apple-system">Account Holder Name : JAWAHIR ALI SAQAR YOUSIF ALDARMAKI</span></strong><b><br>
<strong><span style="font-family:-apple-system">IBAN Number : AE310240051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Account Number: 051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Bank Name: Dubai Islamic Bank</span></strong><br>
<strong><span style="font-family:-apple-system">Account Type: Savings</span></strong><br>
<strong><span style="font-family:-apple-system">Branch name: kalba branch</span></strong></b><br>
<br>
Kindly confirm any update on this? <br>
<br>
Thanks &amp; Regards<br>
The Support Team    </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
</div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 11 Jun at 8:58 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
<br>
<strong><span style="font-family:-apple-system">Statement: Transfer refund from My Credit to Bank account</span></strong><b><br>
</b><br>
Order Date: Apr 4, 2022<br>
Order ID: 9564235988<br>
Amount: AED 299<br>
 <br>
Issue Description: Cx. complains that he received the refund to My Credit wallet even though he paid for the order via bank. <br>
<br>
<strong><span style="font-family:-apple-system">Account Holder Name : JAWAHIR ALI SAQAR YOUSIF ALDARMAKI</span></strong><b><br>
<strong><span style="font-family:-apple-system">IBAN Number : AE310240051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Account Number: 051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Bank Name: Dubai Islamic Bank</span></strong><br>
<strong><span style="font-family:-apple-system">Account Type: Savings</span></strong><br>
<strong><span style="font-family:-apple-system">Branch name: kalba branch</span></strong></b><br>
<br>
Kindly confirm any update on this? <br>
<br>
Thanks &amp; Regards<br>
The Support Team   </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 10 Jun at 6:33 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
<br>
<strong><span style="font-family:-apple-system">Statement: Transfer refund from My Credit to Bank account</span></strong><b><br>
</b><br>
Order Date: Apr 4, 2022<br>
Order ID: 9564235988<br>
Amount: AED 299<br>
 <br>
Issue Description: Cx. complains that he received the refund to My Credit wallet even though he paid for the order via bank. <br>
<br>
<strong><span style="font-family:-apple-system">Account Holder Name : JAWAHIR ALI SAQAR YOUSIF ALDARMAKI</span></strong><b><br>
<strong><span style="font-family:-apple-system">IBAN Number : AE310240051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Account Number: 051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Bank Name: Dubai Islamic Bank</span></strong><br>
<strong><span style="font-family:-apple-system">Account Type: Savings</span></strong><br>
<strong><span style="font-family:-apple-system">Branch name: kalba branch</span></strong></b><br>
<br>
Kindly confirm any update on this? <br>
<br>
Thanks &amp; Regards<br>
The Support Team   </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 8 Jun at 11:26 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
<br>
<strong><span style="font-family:-apple-system">Statement: Transfer refund from My Credit to Bank account</span></strong><b><br>
</b><br>
Order Date: Apr 4, 2022<br>
Order ID: 9564235988<br>
Amount: AED 299<br>
 <br>
Issue Description: Cx. complains that he received the refund to My Credit wallet even though he paid for the order via bank. <br>
<br>
<strong><span style="font-family:-apple-system">Account Holder Name : JAWAHIR ALI SAQAR YOUSIF ALDARMAKI</span></strong><b><br>
<strong><span style="font-family:-apple-system">IBAN Number : AE310240051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Account Number: 051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Bank Name: Dubai Islamic Bank</span></strong><br>
<strong><span style="font-family:-apple-system">Account Type: Savings</span></strong><br>
<strong><span style="font-family:-apple-system">Branch name: kalba branch</span></strong></b><br>
<br>
Kindly confirm any update on this? <br>
<br>
Thanks &amp; Regards<br>
The Support Team   </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 6 Jun at 9:49 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
<br>
<strong><span style="font-family:-apple-system">Statement: Transfer refund from My Credit to Bank account</span></strong><b><br>
</b><br>
Order Date: Apr 4, 2022<br>
Order ID: 9564235988<br>
Amount: AED 299<br>
 <br>
Issue Description: Cx. complains that he received the refund to My Credit wallet even though he paid for the order via bank. <br>
<br>
<strong><span style="font-family:-apple-system">Account Holder Name : JAWAHIR ALI SAQAR YOUSIF ALDARMAKI</span></strong><b><br>
<strong><span style="font-family:-apple-system">IBAN Number : AE310240051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Account Number: 051580087862601</span></strong><br>
<strong><span style="font-family:-apple-system">Bank Name: Dubai Islamic Bank</span></strong><br>
<strong><span style="font-family:-apple-system">Account Type: Savings</span></strong><br>
<strong><span style="font-family:-apple-system">Branch name: kalba branch</span></strong></b><br>
<br>
Kindly confirm any update on this? <br>
<br>
Thanks &amp; Regards<br>
The Support Team  </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4298389:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>