Subject: New Reply Received - 9572932888/ update WWD delivery status for Invoice.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 09:11:56 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9572932888/ update WWD delivery status for Invoice.  Ticket comment <div>Hi!</div>
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<div>Good day. Hope you are well. So we tried the transaction ID that is mentioned below to apply for the installment but unfortunately we have been rejected by Citibank and most likely due to the invalid Transaction Invoice Number that we entered. That’s why we needed the Invoice Number of the total amount of AED1,719.00 in order to have it processed as listed in the Citibank guidelines in this image:</div>
<div><img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODUzNzE0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sl4t6N3xuxBk8EVF40X5HzGgYf-3yOZZGsHbfWyoWQI" data-id="2043348537148"></div>
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<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">And now I’m not sure if we could still apply it and it seems like it’s too late because we’re only given 1 week to have it applied as per the representative. So basically we’re kind of disappointed that that’s how the delivery invoice works, that it depends on when the item is to be delivered. If we should have known, we would’ve gotten the sofa set only instead of adding more stuff just to exceed AED1,000 minimum requirement.</span></div>
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<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Best Regards,</span></div>
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Wayne<br></span><br><div dir="ltr"><blockquote></blockquote></div>
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<div>On 10 Jun 2022, at 09:54, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Wayne,<br> <br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer">www.homeboxstores.com</a>.<br> <br>We would like to inform you that the transaction has been done once only and this is its ID <strong>169999990539125969 </strong>, You can get in touch with the bank and they will confirm the same . <br><br>But regarding the mentioned installment plan we don't have this information , we do have installments plan for specific banks and its done at the time of Check out . please refer the picture below .<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Nzg0MjEyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jl8yMmm1RIUj03fPtJAFVkVCJFZZDLM7GK5-NY6SOnc" style="width: auto" class="fr-fil fr-dib" data-id="2043347842120"><br>Thank you for choosing HomeBox,Feel free to contact us for any further assistance.<br><br>Your Friends,<br>The Homebox Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4473022