Subject: New Reply Received - CRM and escalate photos and videos ....
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jun 2022 17:12:06 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  CRM and escalate photos and videos ....  Ticket comment <div>Hi, </div>
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<div>Thanks for reaching out.</div>
<div>Please replace following items, no need to fix or drill anything in my house, these were damaged during assembly by your own team:</div>
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<div>1. qty. 2 nightstands</div>
<div>2. callista dresser/drawers</div>
<div>3. TV Unit </div>
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<div>Please send someone who knows how to assemble furnitures without damaging it.</div>
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<div>Your team also damaged my floor tile, they mishandled one of the boxes and it fell on the floor.</div>
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<div>They also dented one of the wardrobes - the Callista during assembly.</div>
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<div>Again, please send competent assembly team.</div>
<div>I did not pay for my furnitures to be practiced on by your team.</div>
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<div>This is such an inconvenience to my and my family.</div>
<div>I ordered items worth almost 6K, not 600 AED.</div>
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<div>Please rectify ASAP.</div>
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<div>Thank You,</div>
<div>Krishnalyn Pinto</div>
<div>+971552743480</div>
<div>[email-masked]</div>
<div><br></div>Sent from my iPhone</div>
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<div>On 12 Jun 2022, at 8:34 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Krishnalyn ,<br><br>Greetings from Homebox, </div>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Thank you for reaching out to us and giving us the opportunity to serve you.<br style="box-sizing: border-box"><br style="box-sizing: border-box">We sincerely apologize for any inconvenience caused. We would like to inform you that we have raised complaint for the defective items. However for <span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>Christina Wall Unit for TV</span> to fix in the wall we <span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">to use power drill, we need a building approval letter for that. Kindly provide us same so that we can do the needful. </span><br style="box-sizing: border-box"><br style="box-sizing: border-box">Looking forward to hear from you. <br style="box-sizing: border-box"><br style="box-sizing: border-box">
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Thanks &amp; Regards,</div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4485166