Subject: New Reply Received - Rise CRM -
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 03:12:41 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Rise CRM -  Ticket comment <div dir="auto">Hi Team</div>
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<div dir="auto">They have taken back the bed but how we will get our refund?</div>
<div dir="auto">Will it has to be taken from same store or anywhere homebox?</div>
<div dir="auto">They will return cash?</div>
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<div dir="auto">Pls clarify.</div>
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<div dir="auto">Regards</div>
<div dir="auto">Nitin</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 9 Jun 2022 at 01:19 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4357530</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4357530<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Nitin,<br><br>Greeting of the day from the Homebox Team!<br><br>Kindly confirm with us if your issue has been resolved or if the team visited/ contacted you regarding your complaint.<br><br>We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div></div></div>
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<div><span style="color:rgb(19,79,92)">Thanks &amp; Regards<br><b>Nitin Singla</b><br></span></div>
<span style="color:rgb(19,79,92)"><b>00971-50-8535349</b></span><b><span style="color:rgb(11,83,148)"><span style="color:rgb(19,79,92)"><br>00971-52-6262365</span><br><br></span></b>
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<span style="color:rgb(153,0,0)"><i><b><span style='background-color:rgb(255,255,255);font-family:"Times New Roman";font-size:12pt'>New Diamond Building Materials LLC</span><br><span style='background-color:rgb(255,255,255);font-family:"Times New Roman";font-size:12pt'>P.O.Box 1675</span><br><span style='background-color:rgb(255,255,255);font-family:"Times New Roman";font-size:12pt'>Umm-Al-Quwain</span><br><font style="font-size:12pt">United Arab Emirates</font><span style="font-size:12pt;background-color:rgb(255,255,255)">.</span></b></i></span><br><span><span style="color:rgb(19,79,92)"></span></span></font></span></div></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4357530